John Lewis Pillow Bed Frame

Hi
We bought a £700 bed frame from John Lewis in March 2022. Over the last few months it’s developed a squeak every time one o& us gets in or out, waking the other person up. JL are saying that it’s only covered by a 1 year warranty, I have tried to argue with them that it’s not fit for purpose and as such is still an issue they need to sort, but several emails later I’m not getting anywhere. Can you please advise what our rights are, there are other people who have commented they have the same issue on the reviews section of JL’s website. Any help you’re able to provide will be much appreciated. 
Thanks

Comments

  • Mark_d
    Mark_d Posts: 283
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    If you assembled the bedframe yourself you could try taking it apart and reassembling it.  Do you know what component of the bedframe is causing the squeak?  If it's only started squeaking after a year, maybe some lubrication somewhere has dried out - in which case some oil might help.
  • Aylesbury_Duck
    Aylesbury_Duck Posts: 13,800
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    edited 1 February at 5:48PM
    A squeak?  I think you're pushing it by saying it makes it unfit for purpose!  As Mark_d says, it's probably far quicker to do a quick fix yourself.  A quick google suggests it's a wooden frame, so the squeak will either be two wooden components rubbing together, or a fixing bolt perhaps not fully tightened.  The first thing I'd do is check that all the bolts/screws are tight.  If the squeak persists, try and locate exactly where it's coming from.  Brushing some talc between the wooden parts that are rubbing together will probably do the job.  
  • Rodders53
    Rodders53 Posts: 2,088
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    Have you followed the assembly and care instructions?  Quite likely they say to periodically check and retighten the fixings.
    A loose fixing could readily be the cause allowing parts to move and rub against each other.  The sprung slats might benefit from some TLC also if they are the cause.

    You need to investigate and find the cause of the squeak and once known people may be able to advise on how to stop it. 
  • HillStreetBlues
    HillStreetBlues Posts: 3,099
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    You want the screws in the bed to be tight, but don't overdo it as might pop out at the other end.
    Let's Be Careful Out There
  • Sorry I should have said, the fixings are tight. The issue is in the structure, how they have attached the legs and headboard to the rest of the bed. We’ll try the talc suggestion if we can get any in the joint, thanks. I’d still like to know where we stand regarding them saying it only has a 1 year warranty, most other companies are at least five, most 7 to 10 years. I was amazed to find they’re saying 1 year. What are your rights if something is found to be faulty after the warranty period.
  • photome
    photome Posts: 16,316
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    Sorry I should have said, the fixings are tight. The issue is in the structure, how they have attached the legs and headboard to the rest of the bed. We’ll try the talc suggestion if we can get any in the joint, thanks. I’d still like to know where we stand regarding them saying it only has a 1 year warranty, most other companies are at least five, most 7 to 10 years. I was amazed to find they’re saying 1 year. What are your rights if something is found to be faulty after the warranty period.
    Not sure on your rights but I doubt it is faulty and if other companies offer longer warranties you could have purchased from one of those but even then I don’t think a squeak would be covered. , it’s been fine for a year and bed frames move all the time , you should be able to isolate where the squeak is coming from and make some adjustments to stop it 
  • screech_78
    screech_78 Posts: 421
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    Sorry I should have said, the fixings are tight. The issue is in the structure, how they have attached the legs and headboard to the rest of the bed. We’ll try the talc suggestion if we can get any in the joint, thanks. I’d still like to know where we stand regarding them saying it only has a 1 year warranty, most other companies are at least five, most 7 to 10 years. I was amazed to find they’re saying 1 year. What are your rights if something is found to be faulty after the warranty period.
    There is no legal right to any warranty. These are over and above your statutory rights and can include any terms they wish.

    if you wish to make a claim on your consumer rights, the onus would be on you to show there is an inherent fault. You would do this by commissioning a report that states a manufacturing fault and if it finds in your favour, the retailer can offer a repair, replacement or partial refund. For a squeak, I think that’s a lot of hassle! 
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