Samsung extended warranty warning

Tom720

I bought a Samsung QN88C 55" TV direct from the Samsung UK website on 31/1/2024. It was offered with a 10% discount and 5 year warranty. Nowhere on the item's webpage were any conditions or restrictions noted but when registered, as required to obtain the extended warranty, it had a 1 year warranty.

Many conversations later by online chat, email and telephone this is the latest communication from Craig at Customer Solutions (sic):

"Looking at your account and speaking with a colleague regarding the extended warranty, I can confirm that due to the Samsung promotion of 10% discount, this voids the extended warranty offer for the television, as it only applies if purchased at the full price"

It wasn't possible to complete checkout on the Samsung UK website without the 10% discount being applied automatically so it can't be bought at full price. It's not a selectable option. I've provided Samsung UK with the purchase receipt when requested even though my account there shows that the TV was bought from Samsung UK.

The retail price rose in early February and now has a short term (ends 27/2/2024) £150 cashback instead of the 10% discount.

The forum won't let me post a link but anyone curious can go to the Samsung UK website and search for QN88C which will show a page for the three screen size options for this model.

There's a link on the main page to see the conditions for the cashback promotion, basically claim within 30 days of purchase and the ominous "We'll let you know within 5 working days whether your claim has been approved".

 

Tom720

As luck would have it Samsung UK is currently selling a 55" QN88C on ebay for the full Buy It Now price of £1,099 and no cashback. There's no specific warranty period offered in the product description but in response to a query:

"Thanks for getting in touch with the Samsung Shop Team.
This item comes with a 12-month warranty."

So if you want this TV and insist on paying the full price you still won't be offered an extended warranty. Maybe they have a more acceptable profit margin on the larger screen models?