We're aware that dates on the forum are not currently showing correctly, and that mobile users may see some extra spacing between threads. Please bear with us while we get this fixed.
We'd like to remind Forumites to please avoid political debate on the Forum. This is to keep it a safe and useful space for MoneySaving discussions. Threads that are - or become - political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
We're aware that dates on the Forum are not currently showing correctly, and that mobile users may see some extra spacing between threads. Please bear with us while we get this fixed, and see Site Feedback for updates.

Opps My error : AutoAid auto renewal - price difference in renewal price and charged price

bob_a_builder
bob_a_builder Posts: 2,345 Forumite
Part of the Furniture 1,000 Posts Name Dropper
edited 2 February 2024 pm29 10:29PM in Insurance & life assurance
Just gone through auto renewal with AutoAid
The renewal price stated in notification email is
Premium £61.49 (inc IPT)
service charge of £6.50
Total £67.99
So I allow the auto renewal to proceed

EDIT : Turns out this was the 2023 renewal price !!! 

BUT 
when the documents arrive via email the attached schedule shows a different  price 
Premium £77.27
Ins Prem Tax £9.27
service charge of £9.00
Total £95.54
Which is what they have charged my account 

Whilst in the renewal letter all the pricing was in the body text of the email
The 'new' price was only referenced in the attached documents not in the email text 

I'm awaiting their response 

SO MAKE SURE YOU DOUBLE CHECK 


Comments

  • Wow, that's nearly £20 on a £68 quote, a big percentage hike! Insurance seems on the increase in all fields, but reckon your £67.99 is a quote, advance notice of what they will take from you.
    Is your autorenew on a Direct Debit, maybe you can take the excess money back via your bank? But that raises the question that your insurer might treat that as a "breach of contract" on your part, and cancel the policy, causing further problems down the line. If no joy with the current insurer, then start a new policy with another company, then claim the whole £95.54 back, if can. Tread carefully friend!
  • Sorry
    Made a bit of an Rs of myself !!
    Turns out I was referring to last years renewal quote - so yes there has been a massive increase !

    Trouble is I can find no record of receiving this years auto renewal quote - not showing in my deleted emails or junk 
    But I have all the previous years
  • My renewal email arrived in December about a month before the renewal date. Has your car turned 15 years old since last year? It sounds like the additional premium that they add for cars older than that might be the cause of the increase, although I've no idea what the £9 service charge is for, it's not something that I've ever had on a renewal.
  • bob_a_builder
    bob_a_builder Posts: 2,345 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    edited 2 February 2024 pm29 10:30PM
    No. One of the cars is 19 year old and had that 10 at least, so we've been with them a long time and ours is one of the policies which does state cars over 15 year covered and has done since they started offering the new ones that didn't
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 348.3K Banking & Borrowing
  • 252.1K Reduce Debt & Boost Income
  • 452.4K Spending & Discounts
  • 240.9K Work, Benefits & Business
  • 617.1K Mortgages, Homes & Bills
  • 175.6K Life & Family
  • 254.1K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16K Discuss & Feedback
  • 15.1K Coronavirus Support Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.