Opps My error : AutoAid auto renewal - price difference in renewal price and charged price

bob_a_builder

Just gone through auto renewal with AutoAid
The renewal price stated in notification email is
Premium £61.49 (inc IPT)
service charge of £6.50
Total £67.99
So I allow the auto renewal to proceed

EDIT : Turns out this was the 2023 renewal price !!! 

BUT 
when the documents arrive via email the attached schedule shows a different  price 
Premium £77.27
Ins Prem Tax £9.27
service charge of £9.00
Total £95.54
Which is what they have charged my account 

Whilst in the renewal letter all the pricing was in the body text of the email
The 'new' price was only referenced in the attached documents not in the email text 

I'm awaiting their response 

SO MAKE SURE YOU DOUBLE CHECK 

mexican_dave

Wow, that's nearly £20 on a £68 quote, a big percentage hike! Insurance seems on the increase in all fields, but reckon your £67.99 is a quote, advance notice of what they will take from you.
Is your autorenew on a Direct Debit, maybe you can take the excess money back via your bank? But that raises the question that your insurer might treat that as a "breach of contract" on your part, and cancel the policy, causing further problems down the line. If no joy with the current insurer, then start a new policy with another company, then claim the whole £95.54 back, if can. Tread carefully friend!

bob_a_builder

Sorry
Made a bit of an Rs of myself !!
Turns out I was referring to last years renewal quote - so yes there has been a massive increase !

Trouble is I can find no record of receiving this years auto renewal quote - not showing in my deleted emails or junk 
But I have all the previous years

SiliconChip

My renewal email arrived in December about a month before the renewal date. Has your car turned 15 years old since last year? It sounds like the additional premium that they add for cars older than that might be the cause of the increase, although I've no idea what the £9 service charge is for, it's not something that I've ever had on a renewal.

bob_a_builder

No. One of the cars is 19 year old and had that 10 at least, so we've been with them a long time and ours is one of the policies which does state cars over 15 year covered and has done since they started offering the new ones that didn't