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Smart meter - app data for gas not updated since 19/1/24

locky123
locky123 Posts: 473 Forumite
Part of the Furniture 100 Posts Name Dropper
in Energy
Hi, wondering if this is a wider issuer but the BG/Loop/Bright apps havent updated since 19/1/24, whereas electric readings are up-to-date. Gas meter is still working according to the display.

Comments

  • FreeBear
    FreeBear Posts: 18,328 Forumite
    Tenth Anniversary 10,000 Posts Name Dropper Photogenic
    Nope. I'm seeing data for gas in my Bright app.
    Any language construct that forces such insanity in this case should be abandoned without regrets. –
    Erik Aronesty, 2014

    Treasure the moments that you have. Savour them for as long as you can for they will never come back again.
  • Flugelhorn
    Flugelhorn Posts: 7,623 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    I have had the same thing with both meters since mid December (supplier is Octopus) 
  • 400ixl
    400ixl Posts: 4,482 Forumite
    1,000 Posts Fourth Anniversary Name Dropper
    Is your Gas meter talking to your Electricity meter still? What does your IHD say?
  • locky123
    locky123 Posts: 473 Forumite
    Part of the Furniture 100 Posts Name Dropper
    400ixl said:
    Is your Gas meter talking to your Electricity meter still? What does your IHD say?
    WAN and HAN flash green, so assume meters are talking to each other.

    IHD shows no gas usage, system status shows gas is OK.

    Smart meter was installed last Sept.

  • Alnat1
    Alnat1 Posts: 4,126 Forumite
    1,000 Posts Fourth Anniversary Photogenic Name Dropper
    locky123 said:
    Hi, wondering if this is a wider issuer but the BG/Loop/Bright apps havent updated since 19/1/24, whereas electric readings are up-to-date. Gas meter is still working according to the display.
    Bright has missing gas data for dates 23-28 Jan for me but they are showing ok on Octopus app/website.
    Barnsley, South Yorkshire
    Solar PV 5.25kWp SW facing (14 x 375) installed Mar 22 
    Lux 3.6kw hybrid inverter and 9.6kw Pylontech batteries 
    Daikin 8kW ASHP installed Jan 25
    Octopus Cosy/Fixed Outgoing 
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