proaction wmns610p washing machine

I have this washing machine and on Saturday we did a load no problems.
The next load we put it on, and after a few minutes it stopped.
The powder got wet but did not get washed in.

Research on line made us think that the filter could be the problem - however cleaning it did not fix it.

This was bought Dec 2016.
Can anyone suggest a fix - and if not get a pro to fix it or buy a new one?

(I think the previous washing machine lasted 9 years).

Comments

  • Mr.Generous
    Mr.Generous Posts: 3,262
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    Brushes gone.
  • Thomas_Holding
    Thomas_Holding Posts: 380
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    Brushes gone.
    Thank you very much.
    How difficult is it to replace oneself and how much would it cost to get someone in?
  • Albermarle
    Albermarle Posts: 21,085
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    If is the brushes, someone will probably come and replace them for £100?
  • Ganga
    Ganga Posts: 4,039
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    Can y you describe the start up ,ours is - door locks ,water starts to enter ,drum turns slowly etc.
    What is yours doing and is it different from normal.
    When you say powder gets wet ,is the water inlet hose ok? you have not pulled the machine out and nipped the hose ,is the filter in the inlet solenoid clear
    ITS NOT EASY TO GET EVERYTHING WRONG ,I HAVE TO WORK HARD TO DO IT!
  • Thomas_Holding
    Thomas_Holding Posts: 380
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    Ganga said:
    Can y you describe the start up ,ours is - door locks ,water starts to enter ,drum turns slowly etc.
    What is yours doing and is it different from normal.
    When you say powder gets wet ,is the water inlet hose ok? you have not pulled the machine out and nipped the hose ,is the filter in the inlet solenoid clear
    Normal state
    Turn it on
    Water enters the powder container
    It washes
    It drains
    It spins

    New state

    Normal state
    Turn it on
    A little bit of water enters the powder container
    It turns a few times

    It stops

    We checked the filter at the front and cleaned it - found a 2 p coin and other things.
    However there is no change, we have not pulled the machine out.
    The weird thing is we did one load - fine second load stopped.

  • CliveOfIndia
    CliveOfIndia Posts: 1,187
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    Ganga said:
    Can y you describe the start up ,ours is - door locks ,water starts to enter ,drum turns slowly etc.
    What is yours doing and is it different from normal.
    When you say powder gets wet ,is the water inlet hose ok? you have not pulled the machine out and nipped the hose ,is the filter in the inlet solenoid clear

    New state


    A little bit of water enters the powder container


    We checked the filter at the front and cleaned it - found a 2 p coin and other things.
    The filter you checked is the drain filter - not at all uncommon for that to get clogged with fluff, coins, whatever.  But if it was clogged, you'd have problems with the machine draining.
    If it's not filling properly then there's something up with the water inlet somewhere along the line.  Pull the machine out, turn off the water supply and unscrew the water inlet hose.  There's a filter in there as well.  It's not so common for that to get gunged up, but nothing lost by removing it and giving it a bit of a swill out under the tap.
    Check that the hose isn't kinked (unlikely if you've not had the machine out before, but worth checking whilst you're there).
    Check that water is actually coming out of the supply properly (there should be a little blue plastic "mini-stop-tap", for want of a better description).  Get a bowl and/or an old towel underneath it, open the tap briefly, you should get a decent flow of water coming out.  If not, then it's an issue with the supply somewhere, rather than with the machine itself.
    If the water supply is all good then there's a possibility that there's something wrong with the circuit board or the water level sensor.  Time to give your friendly local "Independent Domestic Appliance Repair Man/Woman" a call and see if they can help (hopefully you'll be able to find such an organisation in your locality, they're usually really helpful and a good chunk cheaper than the manufacturer's own engineers).

  • Ganga
    Ganga Posts: 4,039
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    As you have not said so i presume there is no fault codes coming up on the led panel ( if it has one )
    ITS NOT EASY TO GET EVERYTHING WRONG ,I HAVE TO WORK HARD TO DO IT!
  • Thomas_Holding
    Thomas_Holding Posts: 380
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    Ganga said:
    As you have not said so i presume there is no fault codes coming up on the led panel ( if it has one )
    No led panel
  • Ganga said:
    Can y you describe the start up ,ours is - door locks ,water starts to enter ,drum turns slowly etc.
    What is yours doing and is it different from normal.
    When you say powder gets wet ,is the water inlet hose ok? you have not pulled the machine out and nipped the hose ,is the filter in the inlet solenoid clear

    New state


    A little bit of water enters the powder container


    We checked the filter at the front and cleaned it - found a 2 p coin and other things.
    The filter you checked is the drain filter - not at all uncommon for that to get clogged with fluff, coins, whatever.  But if it was clogged, you'd have problems with the machine draining.
    If it's not filling properly then there's something up with the water inlet somewhere along the line.  Pull the machine out, turn off the water supply and unscrew the water inlet hose.  There's a filter in there as well.  It's not so common for that to get gunged up, but nothing lost by removing it and giving it a bit of a swill out under the tap.
    Check that the hose isn't kinked (unlikely if you've not had the machine out before, but worth checking whilst you're there).
    Check that water is actually coming out of the supply properly (there should be a little blue plastic "mini-stop-tap", for want of a better description).  Get a bowl and/or an old towel underneath it, open the tap briefly, you should get a decent flow of water coming out.  If not, then it's an issue with the supply somewhere, rather than with the machine itself.
    If the water supply is all good then there's a possibility that there's something wrong with the circuit board or the water level sensor.  Time to give your friendly local "Independent Domestic Appliance Repair Man/Woman" a call and see if they can help (hopefully you'll be able to find such an organisation in your locality, they're usually really helpful and a good chunk cheaper than the manufacturer's own engineers).

    Thank you that didn't work however worth ago. I decided to buy a new one but thank you it was worth ago.
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