Incorrect merchant

Barno999 Posts: 2
First Post
edited 30 January at 4:40PM in Small biz MoneySaving
Any suggestions on how to resolve greatly business details are appearing next to all customer transactions (on bank, credit card & Apple Pay statements) for a well known high street store. So many calls/emails daily from angry customers thinking we have taken money from them but when asked if they had shopped in this particular store, they say 'Oh yes!' and it all gets cleared up. As a business, we have no idea how to stop this happening and all emails calls to the store are never returned - Head Office is in Europe. Our business bank have also said it is not something they can resolve. This is not limited to one particular store, it is all their branches up and down the country! Thanks!


  • born_again
    born_again Posts: 13,709
    First Anniversary First Post Name Dropper
    Some has the wrong details on their device.

    You need to contact retailer & get them to update their details.

    Have you changed a terminal at some point. Which may have then been sent out to them?
    Life in the slow lane
  • MSE_James
    MSE_James Posts: 1,114
    First Post First Anniversary Cashback Cashier Newshound!
    Community Admin
    Are you sure it's affecting all banks, or just customers of a particular bank?

    Some of the newer banks (the likes of Monzo and Starling etc) 'enrich' the data that appears in their apps to add better formatted names, logos etc - sometimes I've seen this show incorrect data.
    Official MSE Forum Team member.
    Please report all problem posts to [email protected]
  • Barno999
    Barno999 Posts: 2
    First Post
    Yes, it appears to be all different banks. Some of their customers have sent us pictures of their statements and it gives our business name and then next to it, it details the location of the store they shopped in.
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