DERILA PILLOWS UP-SELLING

Has anyone else had the same experience of ordering one pillow from this company on-line and being charged for four?  Initially we thought it must be our error but research has shown this has happened to many others. Orders cannot be cancelled and returns have to be sent to Lithuania at great expense to the purchaser.  We thought we would be protected as it was paid through Paypal but it goes through as an Automatic Payment Subscription and is not regarded as being Unauthorised.  

Comments

  • Brie
    Brie Posts: 9,281
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    Is this a duplicate thread?  Thought I saw the exact same thing the other day.
    "Never retract, never explain, never apologise; get things done and let them howl.”
  • sheramber
    sheramber Posts: 18,634
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    Brie said:
    Is this a duplicate thread?  Thought I saw the exact same thing the other day.
    Yes, I saw one as well.

    looks like the forst post has been deleted
  • I have had the same experience, except that I received 8 pillows! I have now received a full refund and have not sent the pillows back. I left honest reviews on trustpilot. 
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