British Gas

annefinch

How do I get my £727.38 back from British Gas as quoted on my final bill, when they tell me via chat I’m only £62 in credit.
I left them in Nov 23 and I’m still trying to get my credit back. 

They seem to have two systems and are only looking at the lower figure but the final statement I’ve got has the correct final meter readings. 

Sounds like another post office IT scandal to me 

QrizB

annefinch said:

How do I get my £727.38 back from British Gas as quoted on my final bill, when they tell me via chat I’m only £62 in credit.
I left them in Nov 23 and I’m still trying to get my credit back. 

BGs billing systems are a bit of a nightmare, but it's impossible for us to know which figure is correct. Can you share more details?

annefinch said:

Sounds like another post office IT scandal to me 

Have BG taken away your job, your life savings and had you thrown into jail?

If not, it's nothing like Post Office Horizons.

MeteredOut

(Removed by Forum Team)

OP, please post your redacted bills with usage covering the relevant periods. There's a very good chance your £727.38 credit did not include usage up to the date you left BG, but if you were migrated from their old system to their new one, it could be the issue arose there (as you are alluding to).

Were you previously on monthly billing? Do you have a smart meter?