Royal Mail Redirect / No refund on parcel

Slinky

sheramber said:

Slinky said:

How did it get redirected? Did the landlord take it to the post office?

The OP paid Royal Mail to redirect post   https://www.royalmail.com/personal/receiving-mail/redirection

Yes I know that but the OP said their old landlord had taken delivery of the parcel, and now it has gone 'missing' on the way to them.  How did it physically leave the old address? At what point did it go 'missing'?

user1977

Slinky said:

sheramber said:

Slinky said:

How did it get redirected? Did the landlord take it to the post office?

The OP paid Royal Mail to redirect post   https://www.royalmail.com/personal/receiving-mail/redirection

Yes I know that but the OP said their old landlord had taken delivery of the parcel, and now it has gone 'missing' on the way to them.  How did it physically leave the old address? At what point did it go 'missing'?

They didn't say it had left the old address.

sheramber

Slinky said:

sheramber said:

Slinky said:

How did it get redirected? Did the landlord take it to the post office?

The OP paid Royal Mail to redirect post   https://www.royalmail.com/personal/receiving-mail/redirection

Yes I know that but the OP said their old landlord had taken delivery of the parcel, and now it has gone 'missing' on the way to them.  How did it physically leave the old address? At what point did it go 'missing'?

missing' on the way to them.

Where do you see that?

born_again

For the above..

OP said 

I got in touch with my old landlord, who confirmed the parcel arrived. I asked if they could send it to me and I would cover the postage, but they then let me know the parcel had gone "missing". 

So in reality the Landlord should be paying up as it went walkies while in their ownership.😶‍🌫️

Alderbank

In quite a few flats that I have visited all the mail simply gets dumped on a table in the communal hallway (or even on the floor!) and tenants just riffle through it for their own stuff.

I am not sure that a non-resident landlord would necessarily be an involuntary bailee of all the mail, especially if he displayed a notice or had a contract term in the lease that he was not responsible for tenants' property left in communal areas.

born_again

Given OP said recently moved house, I took it as a house, not a flat.
So we would need Op to confirm.
But yep you case makes it different.

Alderbank

RefluentBeans said:

I assume given the parcel went missing after the landlord had previously seen it that this was a block of flats/apartments? If that is the case - I don’t know how effective a redirect would be at the best of times.

I think I have made the same assumption as @RefluentBeans.

Okell

Gunner44 said:

... I got in touch with my old landlord, who confirmed the parcel arrived. I asked if they could send it to me and I would cover the postage, but they then let me know the parcel had gone "missing"...

I took that to mean that the landlord had at least seen the parcel and/or had had it in their possession.  Either way, If they knew the OP was no longer a tenant I'd have thought that they had some responsibility to keep it safe and either to contact the OP or forward it to them.  (Assuming of course that the OP had given contact details and/or a forwarding address)

Hence my previous post...

Okell said:

I'd ask the OP's former landlord why - if he knew the parcel had been wrongly delivered - he didn't ensure proper care was taken of it until he had informed the OP and the OP had collected it.  Or hadn't the OP informed his former landlord how to contact him?