Debt Recovery letters - wrong address!

wheelski

@Coupon-mad Is it this clause 

23.8 You must have a process for considering appeals received outside of the normal 28-day period allowed for lodging an appeal where the appellant provides evidence of exceptional circumstances for the appeal not being lodged within the normal timeframes – where the addressee only discovers and can show that a parking charge notice has been issued in their name after the 28- day period the period must restart and any enforcement, excluding court action, must be paused.

nopcns

Just to clarify, has the OP identified as the driver to BW Legal or NCP?

Coupon-mad

wheelski said:

@Coupon-mad Is it this clause 

23.8 You must have a process for considering appeals received outside of the normal 28-day period allowed for lodging an appeal where the appellant provides evidence of exceptional circumstances for the appeal not being lodged within the normal timeframes – where the addressee only discovers and can show that a parking charge notice has been issued in their name after the 28- day period the period must restart and any enforcement, excluding court action, must be paused.

Yes.  Send them that and say that they and their client will be reported to the BPA for failing to pause debt recovery, rewind the case to PCN stage and comply with mandatory new clause 23.8