Gas & Electric bills have almost doubled and I am getting worrying readings on smart meter

EssexHebridean

MeteredOut said:

Is that both gas and electricity?

Were you away in October (very little usage)? If not, could the Nov & Dec cover October (eg, if you have a smart meter, perhaps it stopped sending readings). 

It would be much better if you could post the kWh readings from your actual bills, showing readings/estimated readings.

Blue for gas, pink for electricity I think *. I suspect the glitchy graph bars for 29th October are for a single day as the other bars all tie up with months. 

OP - if you go back on the Octopus app you can see your bills going back for as long as you have had the account I think ("Bills" tab at the bottom of the screen, then choose the "bills" option - when I look at mind it shows me all the bills right back to 2022 when the account was opened. From that you should be able to see what your use was last winter for the same period. Ignore the money side of thigs though, just give us the kWh figures. 

Looking at the graph though, you do appear to be fairly heavy users. 

* See below for a correction on this

Spoonie_Turtle

You should be able to view your bills from last December even if the graphs don't go that far back.  Is the smart meter new this year?

To see 30-min usage data you need to have it set to allow that in your smart meter preferences.  Something for you to check.

Qyburn

EssexHebridean said:

Blue for gas, pink for electricity I think. 

The key says blue is "Used" pink is "Billed". Doesn't explain why on the first three pairs you seem to have been billed more than you used.

QrizB

mattharris1986 said:

Apparently we used 1400KW Electricity and 2400KW of Gas,

That's roughly £380 of electricity and £180 of gas.

2400kWh of gas is about 80kWh a day, which is quite possible for a larger house kept warm in the winter.

1400kWh of electricity seems a bit high, though; that's almost 50kWh a day, equivalent to a constant 2kW drain.

Do you have a shed, garage or summerhouse? Might you have left an electric heater running somewhere?

What sort of electricity demand do you see on your IHD? Does it give you an in-day usage profile?

EssexHebridean

Qyburn said:

EssexHebridean said:

Blue for gas, pink for electricity I think. 

The key says blue is "Used" pink is "Billed". Doesn't explain why on the first three pairs you seem to have been billed more than you used.

It does, doesn't it - clear as day! Thank you!