We'd like to remind Forumites to please avoid political debate on the Forum. This is to keep it a safe and useful space for MoneySaving discussions. Threads that are - or become - political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
Uber refund because of Train delays
Hutchy77
Posts: 8 Forumite
Hi,
I was getting a train from Manchester Piccadilly to Liverpool. 10 mins before my Tain I was told no trains to Liverpool as there was issues with lines 13-14. I had to walk 20 minutes to Victoria and get a train from there. When I got the train it stopped at Widnes and I had to get off the train again, third time in one day. Apparently there was issues on the line. No trains to Liverpool from the station. No bus. Long story short from there I had to get an Uber home that cost me 30 pound.
This was the case in the morning at Lime Street travelling to Piccadilly. I had to get off the train. I was on. And get on another taking me to Victoria.
can I claim my train and Uber expenses back. I have proof of journeys on my phone and emails.
Thanks.
I was getting a train from Manchester Piccadilly to Liverpool. 10 mins before my Tain I was told no trains to Liverpool as there was issues with lines 13-14. I had to walk 20 minutes to Victoria and get a train from there. When I got the train it stopped at Widnes and I had to get off the train again, third time in one day. Apparently there was issues on the line. No trains to Liverpool from the station. No bus. Long story short from there I had to get an Uber home that cost me 30 pound.
This was the case in the morning at Lime Street travelling to Piccadilly. I had to get off the train. I was on. And get on another taking me to Victoria.
can I claim my train and Uber expenses back. I have proof of journeys on my phone and emails.
Thanks.
0
Comments
-
First port of call in these situations is always to either ask a member of staff at the station or call the customer services of the train company involved and give them the opportunity to arrange onward travel to your destination (or even overnight accommodation) themselves. They'll have contracts in place with taxi and bus companies and so it costs them a lot less than having individuals making their own arrangements without consulting them and then trying to claim costs back retrospectively.
Having said that, there is no harm in asking.
At the very least you should be entitled to at least a portion of your ticket price refunded to cover the fact that your journey was delayed / could not be completed.0 -
Hi, thanks for taking the time to reply. I appreciate this. Defiantly noted I will for sure call Trainline and see what the jazz is0
-
p00hsticks said:First port of call in these situations is always to either ask a member of staff at the station or call the customer services of the train company involved and give them the opportunity to arrange onward travel to your destination (or even overnight accommodation) themselves. They'll have contracts in place with taxi and bus companies and so it costs them a lot less than having individuals making their own arrangements without consulting them and then trying to claim costs back retrospectively.
Having said that, there is no harm in asking.
At the very least you should be entitled to at least a portion of your ticket price refunded to cover the fact that your journey was delayed / could not be completed.
SWR at Basingstoke on Thurs 4th (bad weather shutting lines due to landslips) basically said "sort yourself out and claim later" (to around 50 passengers at 9pm in the evening) while the same SWR employee was making onwards taxi arrangements for CrossCountry passengers.
I have complained about this to transport focus as many of the onwards journeys would be very expensive out of pocket (and discriminatory to passengers with disabilities, especially mental) and no other options than to spend a cold night somewhere and hope for cheaper onward transport options in the morning. Fortunately I was already as I had friends nearby who could help.
And yes you must let the Train operator that stranded you attempt to resolve the problem first (providing a taxi, bus, train by a different route, or an ad hoc scheduled train much later), making your own arrangements first does mean that any claim other than for cost of ticket ("abandonment of journey"/delay over xx minutes) will be at discretion of the operator.
1
Categories
- All Categories
- 346.6K Banking & Borrowing
- 251.3K Reduce Debt & Boost Income
- 451.4K Spending & Discounts
- 238.8K Work, Benefits & Business
- 614.2K Mortgages, Homes & Bills
- 174.7K Life & Family
- 252K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 15.1K Coronavirus Support Boards