JN bank uk are amateur incompetent and unprofessional

35har1old

lettie221164 said:

I wish I'd seen negative comments re JN bank UK on this forum before depositing my life savings (£50k) in an account with them. I am wondering if what happened to me is a common theme. Basically I had trouble logging onto my account earlier so I called their UK number and spent half an hour listening to a representative tell me that they have no record of any account in my name or with any of my other identifiable information that I provided. I repeatedly told her that I am in the UK and that I opened an account in the UK and that I did that with their UK division but still nothing.  Eventually I asked her whether the sort code that I had used to transfer funds into is actually their sort code in the UK (to try and find out if id sent it to a scammer) and she said "no" even when I repeated it and told her that I was reading all this from an email they sent me confirming that the account had been set up. She asked for the email address that the confirmation email came from and said that wasn't their email address. By this point I was 100% convinced that I'd been scammed, either by them or a fraudulent company using their name, out of money that I will need to pay for care. I felt sick and started hyperventilating. At this point she offered to transfer me to their "UK office" despite having been told repeatedly that I thought I WAS speaking to them already etc. Then she cut me off adding to my fear that I had been conned. Something made me ring back though, hoping to speak to someone else, which I did and this time (having redialed the exact same number) a UK representative answered, immediately found my account and helped me to reset my password and log in.  It was such a horrific experience and if the product wasn't a fixed term with penalties I'd be closing that account today and sucking up the fact that I would achieve a much lower interest rate elsewhere now that rates have fallen. I hope this post helps anyone either avoid JN UK or find their way through dealing with problems with what to me feels like a very amateur and unprofessional institution.     

They have unusual costumer service hours

Malchester

Have nothing but praise for Kent Reliance.

callum9999

I had to call Barclaycard four times before someone was able to find my account (which was even more irritating given I couldn't pay the balance as "it doesn't exist" and now have a series of missed payment markers...). No one should ever use them or Barclays ever again!!!

If we're boycotting banks based on a single person having an issue, I'm not sure where exactly I can put my money...

t1redmonkey

Reality is that a lot of financial institutions recruit people into customer service positions and chuck them in at the deep end with very little training, so this is probably something that can happen at any bank/BS if you get unlucky.

Alpine_Star

I've had 3 or 4 fixes with them over the last few years and they are easily the worst bank I've dealt with.

Issues logging in (no text passcodes to complete the two stage login), the internal message function not working and poor communication when I did manage to get through to them.

On occasions they had the best rate but I'd trade a slightly worse interest rate for peace of mind all day long.