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British Gas Refund
Good morning,
I transferred from British Gas to an alternative supplier in October / November 2023.
Shortly after, I noticed that my BG account was £2,600 in credit and requested a refund from them. Since then I have had numerous ‘chats’ with their customer team who have repeatedly promised the issue will be resolved by various given dates. Each date has come and gone and BG still have my £2,600.
This is now logged as a complaint to try and speed up a resolution.
BG advise there is a technical problem which is preventing a final bill from being generated. They have advised the technical problem has been known about since 2022. They have also advised they cannot charge for energy not billed over 12 months ago.
Comments
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JeffA said:
Good morning,
I transferred from British Gas to an alternative supplier in October / November 2023.
Shortly after, I noticed that my BG account was £2,600 in credit and requested a refund from them. Since then I have had numerous ‘chats’ with their customer team who have repeatedly promised the issue will be resolved by various given dates. Each date has come and gone and BG still have my £2,600.
This is now logged as a complaint to try and speed up a resolution.
https://www.ofgem.gov.uk/information-consumers/energy-advice-households/check-if-you-are-owed-money-your-energy-billJeffA said:BG advise there is a technical problem which is preventing a final bill from being generated. They have advised the technical problem has been known about since 2022.
JeffA said:They have also advised they cannot charge for energy not billed over 12 months ago.
https://www.ofgem.gov.uk/information-consumers/energy-advice-households/check-energy-back-billing-rules
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Have you calculated what your final bill should be? if you haven't been billed for a couple of years you possibly aren't in credit at all. If you work out the missing bills yourself may find that the fight isn't worth it.0
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