Superpedestrian - reclaim credit after liquidation?

NorwichMan

An e-scooter company, Superpedestrian, went into liquidation on 29th December 2023, leaving me with about £50 credit balance. I can make a claim to another company who they have made an assignment to for the benefit of creditors. But maybe I can try a chargeback for the purchases I made on December 12th with Chase? Is anyone else in a similar situation?

NorwichMan

Hmm, well Chase immediately refunded me the £50 after I asked them about this through the app, which I was not expecting. But they say they may claim it back if the merchant provides evidence that I am liable. I guess we'll see what happens.

DullGreyGuy

Thats the standard practice of chargebacks, initial refund with warning the charge can be reapplied 

NorwichMan

Thank you @DullGreyGuy I have never done this before. So if the merchant doesn't dispute it then all is okay? Given they are in liquidation I'm not sure if they will do anything. My claim is valid in any case as I can not use the services paid for.

Jonboy_1984

Card payments are normally treated as individual transactions, so if the specific payment you have charge-backed is not related to the reason the credit exists(I.e it’s arisen from an earlier transaction) it could be an easy win for their administrators to fight it if the company have all the records accessible.

Whether the administrators would bother investigating for £50 is a different story, as their obligations are to maximise available funds for creditors (after their own fees are settled….!!!).

born_again

NorwichMan said:

An e-scooter company, Superpedestrian, went into liquidation on 29th December 2023, leaving me with about £50 credit balance. I can make a claim to another company who they have made an assignment to for the benefit of creditors. But maybe I can try a chargeback for the purchases I made on December 12th with Chase? Is anyone else in a similar situation?

How did you end up with a credit balance?

NorwichMan

born_again said

How did you end up with a credit balance?

It's how the business operated, in order to use an e-scooter you had to have the app on your phone and balance in your wallet. Actually I think you could work without a balance but then it would charge your linked card per trip which, was more expensive because by purchasing credit in advance there was a discount. I made two purchases of £25 each on 13th December and this topped up my wallet in the app by £50. They then folded before I could use this credit - the scooters were taken away and the app no longer works. I have initiated chargeback for the £50. My other option is to claim for this as a creditor but that would be a long and uncertain process, involving sending paperwork to California. If the chargeback works that will be much easier. But I'm unsure if it will work. Fingers crossed.

I used the scooters for commuting and would typically spend about £40/month on them.

born_again

NorwichMan said:

born_again said

How did you end up with a credit balance?

It's how the business operated, in order to use an e-scooter you had to have the app on your phone and balance in your wallet. Actually I think you could work without a balance but then it would charge your linked card per trip which, was more expensive because by purchasing credit in advance there was a discount. I made two purchases of £25 each on 13th December and this topped up my wallet in the app by £50. They then folded before I could use this credit - the scooters were taken away and the app no longer works. I have initiated chargeback for the £50. My other option is to claim for this as a creditor but that would be a long and uncertain process, involving sending paperwork to California. If the chargeback works that will be much easier. But I'm unsure if it will work. Fingers crossed.

I used the scooters for commuting and would typically spend about £40/month on them.

Ah, right never heard of them, so thought it was something you had bought, rather than a hire service.

Should be a simple chargeback for non receipt, given they are no longer trading (so long as you have proof) Website is still up & running.
Contact bank & take it from there. 👍