Yougov log in problems

SuperExcelMan

Hi, never had this problem before, but I know there have been previous threads, but none as far as I can tell with the same symptoms.

Got logged out of the app, not my choice, it did it itself. When I go back in, it says enter my email address and it will send a code. 

100% I have the right email address, but the code doesn’t arrive.

Emailing support goes unanswered. 

Has anyone got a phone number for them? A speedier way of getting in touch? Ie will they respond to Twitter?

Many thanks for any help you can offer

MikeJXE

SuperExcelMan said:

Hi, never had this problem before, but I know there have been previous threads, but none as far as I can tell with the same symptoms.

Got logged out of the app, not my choice, it did it itself. When I go back in, it says enter my email address and it will send a code. 

100% I have the right email address, but the code doesn’t arrive.

Emailing support goes unanswered. 

Has anyone got a phone number for them? A speedier way of getting in touch? Ie will they respond to Twitter?

Many thanks for any help you can offer

Try a different browser

SuperExcelMan

Thanks, great idea. Didn’t work, but worth a try

DavidT67

My wife is in same situation, can't login, doesn't receive verification code, no response from support.

One can only assume account was hacked and details changed.

SuperExcelMan

After a lot of trial and error, [Removed by Forum Team], is a number that will get answered at Yougov and a message to the right team passed on. 

SuperExcelMan

SuperExcelMan said:

After a lot of trial and error, [Removed by Forum Team], is a number that will get answered at Yougov and a message to the right team passed on. 

As a matter of interest, why would the forum team remove a helpline number which is there to help people?

it’s not a referral, sales, a scam, etc.

it’s literally the helpline phone number.

for anyone who does need it, Google (or use a search engine) to find all phone numbers for Yougov and use the one that ends in this year plus 3976

MEEKUS

I'm struggling too

DavidT67

DavidT67 said:

My wife is in same situation, can't login, doesn't receive verification code, no response from support.

One can only assume account was hacked and details changed.

So after some months, YouGov customer support eventually came back via email and said the account had been locked due to suspicious activity.  Some weeks after that they were sent a password reset email and able to log back in again.

Absolutely glacial customer service response speed.

Top-ranking_Bug

Here we are, end of May 2024 and I am having the same problem.  How do we contact YouGov for help?  Customer support just takes me to the same web page each time, telling me to put in my email address and then the code, which I never received.  I have been trying for 6 weeks now.

kitty5

Hi there all
Husband is in the same boat as above. Email not recognised, doesn’t send the activation codes.
Any idea on how to contact YouGov?
thanks 

dND

I've had the similar problem for months - I can only assume that YouGov doesn't want my opinion.