Yougov log in problems

SuperExcelMan

Hi, never had this problem before, but I know there have been previous threads, but none as far as I can tell with the same symptoms.

Got logged out of the app, not my choice, it did it itself. When I go back in, it says enter my email address and it will send a code. 

100% I have the right email address, but the code doesn’t arrive.

Emailing support goes unanswered. 

Has anyone got a phone number for them? A speedier way of getting in touch? Ie will they respond to Twitter?

Many thanks for any help you can offer

MikeJXE

SuperExcelMan said:

Hi, never had this problem before, but I know there have been previous threads, but none as far as I can tell with the same symptoms.

Got logged out of the app, not my choice, it did it itself. When I go back in, it says enter my email address and it will send a code. 

100% I have the right email address, but the code doesn’t arrive.

Emailing support goes unanswered. 

Has anyone got a phone number for them? A speedier way of getting in touch? Ie will they respond to Twitter?

Many thanks for any help you can offer

Try a different browser

SuperExcelMan

Thanks, great idea. Didn’t work, but worth a try

DavidT67

My wife is in same situation, can't login, doesn't receive verification code, no response from support.

One can only assume account was hacked and details changed.

SuperExcelMan

After a lot of trial and error, [Removed by Forum Team], is a number that will get answered at Yougov and a message to the right team passed on. 

SuperExcelMan

SuperExcelMan said:

After a lot of trial and error, [Removed by Forum Team], is a number that will get answered at Yougov and a message to the right team passed on. 

As a matter of interest, why would the forum team remove a helpline number which is there to help people?

it’s not a referral, sales, a scam, etc.

it’s literally the helpline phone number.

for anyone who does need it, Google (or use a search engine) to find all phone numbers for Yougov and use the one that ends in this year plus 3976

MEEKUS

I'm struggling too