Unable to change Gas & elec supplier as wrong meter on the national database

JPeters84

I moved into my property in July 2021 and changed my pay as you go meter to a smart meter. I tried to switch suppliers but was told the national database still showed my meter as a pay as you go. I contact my current supplier EDF Energy who assured me this had been changed. A couple of weeks later I went through the same process as above. We then got to the point when we were advised we couldn't / shouldn't switch suppliers due to the price cap situation.
I have just tried to switch suppliers again but still the national database shows that I have a pay as you go meter.
I am getting little to no response from EDF and absolutely no resolution. I am paying more monthly for my gas bill than I would for my gas and electricity combined should I switch suppliers.
Any help or advise would be extremely appreciated

Gerry1

Welcome to the forum.

Have you submitted a formal written complaint and received a complaint reference number?

JPeters84

I am just on hold trying to do that now

imeach

JPeters84 said:

I am just on hold trying to do that now

You shouldn't be on hold submitting a formal written complaint 
Unless your pen has ran out😂