Currys My Plan login issue

The other day, I wanted to pre-order the upcoming Galaxy S24 using Currys my plan. 

After completing all of the formalities and selecting Buy now Pay Later, I was sent to the login page for My Plan.

However I am stuck in a loop where as soon as I enter my email, password, DoB and phone number it loops back to the login page. 

I rang creation to explain my situation and they said to send them a screenshot and they'll investigate - without giving me any timeframe. 

The irony is that the app login is still working.  

Has anyone else had a similar issue? And what course of action should I take moving forward.

Comments

  • Nasqueron
    Nasqueron Posts: 8,379
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    The chances of someone on here having your set of circumstances are fairly low 

    Your course of action would be to either buy the phone outright, use a different firm or wait for Creation to sort the problem. If it's working on the app, why not just use that if it allows this?
  • dgmjr2018
    dgmjr2018 Posts: 29
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    The app only allows me to check my balance, make payements or increase/decrease my credit limit. 
  • born_again
    born_again Posts: 13,676
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    Try a different browser?
    Life in the slow lane
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