Currys My Plan login issue

The other day, I wanted to pre-order the upcoming Galaxy S24 using Currys my plan. 

After completing all of the formalities and selecting Buy now Pay Later, I was sent to the login page for My Plan.

However I am stuck in a loop where as soon as I enter my email, password, DoB and phone number it loops back to the login page. 

I rang creation to explain my situation and they said to send them a screenshot and they'll investigate - without giving me any timeframe. 

The irony is that the app login is still working.  

Has anyone else had a similar issue? And what course of action should I take moving forward.


  • Nasqueron
    Nasqueron Posts: 8,379
    Name Dropper First Post First Anniversary Combo Breaker
    The chances of someone on here having your set of circumstances are fairly low 

    Your course of action would be to either buy the phone outright, use a different firm or wait for Creation to sort the problem. If it's working on the app, why not just use that if it allows this?
  • dgmjr2018
    dgmjr2018 Posts: 29
    First Anniversary First Post
    The app only allows me to check my balance, make payements or increase/decrease my credit limit. 
  • born_again
    born_again Posts: 13,676
    First Anniversary First Post Name Dropper
    Try a different browser?
    Life in the slow lane
Meet your Ambassadors


  • All Categories
  • 341.8K Banking & Borrowing
  • 249.7K Reduce Debt & Boost Income
  • 449.2K Spending & Discounts
  • 233.9K Work, Benefits & Business
  • 606.1K Mortgages, Homes & Bills
  • 172.5K Life & Family
  • 246.8K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 15.8K Discuss & Feedback
  • 15.1K Coronavirus Support Boards