AEG induction hob three months old

Hi I  purchased a AEG induction hob from John Lewis last September was fitted towards the end on of September and on New years day after cooking another meal on it I notice a cloudiness under the glass on two of the plates worse on one than the other. We used the combination of the two plates to create on long one for the first time. As it’s under the glass I can’t clean it off. I contacted JL who told me to contact AEG they asked for a photo and told me to used a micro fibre cloth which didnt work obviously . Then they said as it still works is not under warranty and go back to JL. Did this and they said if AEG told me this then they agree it’s not covered under their guarantee either. I have had a lovely new kitchen which cost me lots of money and now I have a  hob which is spoiling it for me. After three months of use. I have used induction hobs for ten years and never experienced this before. Using the same pans too so not quite sure why this has happened can you help do I have any rights and how can I take this further. I have recorded a complaint with JL


  • DullGreyGuy
    DullGreyGuy Posts: 9,119
    First Anniversary First Post Name Dropper
    Warranties/guarantees often do exclude purely cosmetic issues that don't affect performance. 

    Your consumer rights though, which are exclusively with John Lewis, don't exclude cosmetic issues. You need to go back to John Lewis and state that you aren't claiming under their guarantee but under your statutory rights of the Consumer Rights Act. Given the item is under 6 months old its assumed any faults are inherent 
Meet your Ambassadors


  • All Categories
  • 341.7K Banking & Borrowing
  • 249.7K Reduce Debt & Boost Income
  • 449.1K Spending & Discounts
  • 233.8K Work, Benefits & Business
  • 606K Mortgages, Homes & Bills
  • 172.5K Life & Family
  • 246.7K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 15.8K Discuss & Feedback
  • 15.1K Coronavirus Support Boards