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Specsavers prescription glasses return?

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I got prescription glasses on Sunday but I hate the frame. Iv always had metal frames but iv now had plastic frames and they are so uncomfortable. Will they let me take them back and get a different pair or will I have to repay to get a new pair?

Comments

  • McKneff
    McKneff Posts: 38,857 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    You won't have to pay again. They have a no questions asked policy if you wish to return them within 30 days so don't worry. I believe this info will be on paperwork you have another are posters up in the shop. 

    Like you I plumped for plastic glasses with no nose 
    Pads so they couldn't be adjusted, they were so uncomfortable. 

    make the most of it, we are only here for the weekend.
    and we will never, ever return.
  • McKneff said:
    You won't have to pay again. They have a no questions asked policy if you wish to return them within 30 days so don't worry. I believe this info will be on paperwork you have another are posters up in the shop. 

    Like you I plumped for plastic glasses with no nose 
    Pads so they couldn't be adjusted, they were so uncomfortable. 

    Thank God for that! I need to go bk to metal frame. So uncomfortable
    Thank you 
  • soolin
    soolin Posts: 74,153 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    I’ve never had an issue with rejecting frames or lenses at Specsavers under their change of mind guarantee. 
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
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