Fall on station platform can a lawyer help?
Before Christmas my husband fell on our station platform in a crowd rush to catch a train which had come in on the "wrong" platform (not the one normal or announced), several trains already cancelled or delayed. He was hurt and so couldn't travel. He is facing several weeks without proper use of his arm (dislocated shoulder, severe rotator cuff injury). Long story short, a No Win No Fee lawyer known to a friend, said that the case wasn't strong enough for them to take on (of course we requested the CCTV footage, and alas it wasn't working that day, apparently) but we might find a company that specialised in "slips and trips". He can work (freelancer) but not his normal hours.
And the train company, which runs both the trains and the station, has not even refunded his ticket yet! We seem to be blocked in all directions.
Any advice from experience? Is this just too fragile to get involved with, or is there some course we can take? AFAE, there seems to be nobody we can complain to about the train company, except the train company.
Thanks for any advice
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