HSBC Advance and Global Money account opening offer - reward not received

ElBeanio

Has anyone applied for the HSBC Advance account and then opened a Global Money account via the app as instructed and not received their £125 reward? I did the required 5 card transactions and £1500 transfer in.
I'm wondering how I can prove I'm eligible if I ring them?

Any input would be really appreciated.
Thanks,
Dani

Nasqueron

Check your dates and the terms of how long they get to pay it. If you are confident you have met the criteria and your are outside the date for payment then write to them, don't waste time on the phone which is not guaranteed to be recorded - email is fine. Put a complaint in detailing the date you applied, date opened, date of transactions and date of transfer. They have to respond to a complaint and it tends to focus minds

ElBeanio

I have just rang HSBC and was told there has been a technical problem with crediting the 'incentive' as they call it to the eligible customer accounts.  They said they are working to resolve this and hoping pay the incentive money to eligible customer accounts by 27th January. Thought this might be helpful to know for anyone in the same situation.

ElBeanio

Nasqueron said:

Check your dates and the terms of how long they get to pay it. If you are confident you have met the criteria and your are outside the date for payment then write to them, don't waste time on the phone which is not guaranteed to be recorded - email is fine. Put a complaint in detailing the date you applied, date opened, date of transactions and date of transfer. They have to respond to a complaint and it tends to focus minds

Thanks for your input, part of my problem is that I don't have a copy of the actual T & C for this deal anywhere, just the criteria stated here on the MSE website?  I have fulfilled the criteria as stated on MSE but not sure how I would prove this eligibility if it came to it?  See other comment for an update on the situation.

backinbusiness

The same happened to me - I used their chat function and received the £125 PLUS the £80 Global bonus to make me go away - it's easier and quicker.  BiB x 

dabe1971

ElBeanio said:

Nasqueron said:

Check your dates and the terms of how long they get to pay it. If you are confident you have met the criteria and your are outside the date for payment then write to them, don't waste time on the phone which is not guaranteed to be recorded - email is fine. Put a complaint in detailing the date you applied, date opened, date of transactions and date of transfer. They have to respond to a complaint and it tends to focus minds

Thanks for your input, part of my problem is that I don't have a copy of the actual T & C for this deal anywhere, just the criteria stated here on the MSE website?  I have fulfilled the criteria as stated on MSE but not sure how I would prove this eligibility if it came to it?  See other comment for an update on the situation.

https://www.hsbc.co.uk/current-accounts/premier-advance-holiday-offer/

pauldreed

ElBeanio said:

...and hoping pay the incentive money to eligible customer accounts by 27th January. 

I was told the same thing when I 'chatted' with them last week, however the 27th has been & gone, and still no incentive payment. So no, you're not alone!

Trelales

I too have not received it. I’ve ’chatted’ to them a few times. They confirmed I met the criteria and the first time said I’d receive it the following day. Then next time, within a week. Still no result. They’re leading me a merry dance. If I don’t get anything this week I shall put in the complaint.