HMRC question.

Can anybody recommend a good time to ring HMRC please?
Just rang and there's a long waiting time.
Why, oh why, did they have to close the enquiry offices (in an exasperated tone).

Comments

  • DullGreyGuy
    DullGreyGuy Posts: 9,182
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    edited 24 January at 9:10AM
    Never

    Presumably you don't have an accountant? They have different numbers to call and seem to have less issues. 

    Generally your best calling the second the line opens but you may need to factor in how long it takes to get through the IVR/recorded messages... you want to emerge from them at opening time. I've managed to get calling our GP down to a fine art now and never have more than 5 people ahead when I call (still yet not to have to queue but did join at position 1 once)

    Personally have found their Live Chat has shorter wait times but it can take a few refreshes to get into the queue
  • Albermarle
    Albermarle Posts: 21,169
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    Can anybody recommend a good time to ring HMRC please?
    Just rang and there's a long waiting time.
    Why, oh why, did they have to close the enquiry offices (in an exasperated tone).
    I recently phoned twice at 8.00 am and got through in a few minutes the first time and about 12 mins the second time.
    As the previous poster said it may be better to phone even slightly before 8 as it takes a while to get through the automated bit.
  • born_again
    born_again Posts: 13,665
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    Always just before anyone opens... That was staff are waiting for calls. 
    Life in the slow lane
  • sheramber
    sheramber Posts: 18,640
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    Try just before lines open officially.

    Some staff start work erly and will answer calls.

    otherwise  start dialling immediately before  opening time and be  at the front of the queue.
  • whattochoose
    whattochoose Posts: 689
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    I've estimated how much interest I think I'll earn 2024/5. It's around £3000, so will definitely be liable for income tax on interest earned.
    I'm liable for tax on my pensions anyway, even though my income from these isn't fantastically high, under £17570.
    I was thinking about working as a poll clerk in the Local Elections in May. I pay basic rate income tax on my earnings from this. However, I realise the money I earn (£232 gross) will increase my tax liability on my savings interest, so I'll probably give it a miss this year, and possibly future years.
  • BoGoF
    BoGoF Posts: 6,788
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    I've estimated how much interest I think I'll earn 2024/5. It's around £3000, so will definitely be liable for income tax on interest earned.
    I'm liable for tax on my pensions anyway, even though my income from these isn't fantastically high, under £17570.
    I was thinking about working as a poll clerk in the Local Elections in May. I pay basic rate income tax on my earnings from this. However, I realise the money I earn (£232 gross) will increase my tax liability on my savings interest, so I'll probably give it a miss this year, and possibly future years.
    Set up your personal tax account and you will be able to update interest/income details yourself.
  • whattochoose
    whattochoose Posts: 689
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    BoGoF said:
    I've estimated how much interest I think I'll earn 2024/5. It's around £3000, so will definitely be liable for income tax on interest earned.
    I'm liable for tax on my pensions anyway, even though my income from these isn't fantastically high, under £17570.
    I was thinking about working as a poll clerk in the Local Elections in May. I pay basic rate income tax on my earnings from this. However, I realise the money I earn (£232 gross) will increase my tax liability on my savings interest, so I'll probably give it a miss this year, and possibly future years.
    Set up your personal tax account and you will be able to update interest/income details yourself.
    Will do. Thank you.
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