British Gas & New Build

adamyarrington

We moved into a new build house in December 2022 and over the course of the past 12 months I’ve been trying to get British Gas to register the meter on the xoserve database so that we can switch suppliers, to no avail.  At this point we’d not signed up with British Gas for an account (a mistake in hindsight having read some other threads on this forum) so I decided to open an account with British Gas in the hope that the meter would get registered, I could pay what we owed and then make a swift exit for another supplier. This has not worked and we still have not got the meter registered and now have incorrect bills despite providing meter readings.

Our first bill was estimated, despite me providing correct meter readings for the period. I contacted British Gas to get the bill corrected. The amount owed was updated on the website but I’ve not been issued a revised bill to pay yet despite contacting British Gas regularly over the past 2 weeks. The bill is due on 25th January and I’ve little confidence that the bill is going to be available for me to check before it becoming overdue.

I've logged on to their app tonight and seen that we have now been issued with another amount owed for gas but, again, cannot access the bill (although it does state that it’s an estimated bill).

Having read some other threads online I am worried that this is going to end up with a debt collection agency but I do not want to be paying an amount that could well be incorrect.

I’ve made a complaint to British Gas about not registering the meter on the xoserve database, the incorrect billing for the gas supply and also trying to charge us for electricity that they have not supplied (fortunately that bill has been cancelled).

My question is, am I within my rights not to pay the gas bill until I am issued with a bill that is correct after providing meter readings despite it being potentially past the due date?