how to complain about william h brown agency?

mrstingy2022

hi 
We were terribly let down by william h brown agency (whole team from mortgage advisor who sends our application with wrong details to the lawer which cannot complete the simple purchase within 5 month and admin person who claims she could not open documents from the selling party but does not chase anything actively untill we got frustrated - all they want are fees…
What would be the best way to complain about them? - shall we try to reach to their agency headquarter?
write as many reviews online as possible?
is their any property agency watchdog to complaint? 
Our purchase might be cancelled by the seller next week due to his frustration as well - can we take the agency to the small court due to gross negligence?

elsien

What’s the mortgage company got to do with the solicitor? Or did you use a solicitor/conveyancer recommended by the mortgage company?
Either way, generally speaking they are two separate entities, and you can’t hold one responsible for the mistakes of the other. 

Edi81

Perhaps posting in the mortgage board isn’t the best place to start. 

Your post is unclear - what are William brown to you? Have you signed any contracts with them? 

dunstonh

how to complain about william h brown agency?

You managed to post on this website.  So, I am sure you can manage an email to them.

 from mortgage advisor who sends our application with wrong details to the lawer 

I presume you mean a lawyer?    
a) why are you involving a lawyer in a house purchase? 
b) why would the mortgage broker need to correspond with your lawyer?
This suggests it is not the simple case you make it out to be.

What would be the best way to complain about them? - shall we try to reach to their agency headquarter?
write as many reviews online as possible?
is their any property agency watchdog to complaint? 

You need to be careful of libel if you go on a review site rant that cannot be backed up.

 can we take the agency to the small court due to gross negligence?

What negligence?   

mrstingy2022

any other replies other than willam h brown fans?
question is how to complain - what options do i have?
answer like you managed to write this post so you can email them - i am sure i can do better than that 😀

Robin9

From their website -  

For complaints relating to mortgage services

Mortgage and Insurance Services (including Lettings Insurance)

Customer Relations Department

Sequence (UK) Limited

Cumbria House

16-20 Hockliffe Street

Leighton Buzzard

Bedfordshire

LU7 1GN

 download mortgage complaints procedure leaflet

01525 244 504

email the Mortgage and Insurance Services team

For RESIDENTIAL SALES and LETTINGS complaints - In the event that our company complaints procedure has been exhausted and you still remain dissatisfied please contact: 

The Property Ombudsman, Milford House,  43-55 Milford Street, Salisbury, Wiltshire SP1 2BP 

01722 333 306  admin@tpos.co.uk   www.tpos.co.uk 

If your MORTGAGE SERVICES complaint is not dealt with to your satisfaction or we do not issue you with a Final Response within eight weeks, you may refer it to the Financial Ombudsman Service.

Keep_pedalling

mrstingy2022 said:

any other replies other than willam h brown fans?
question is how to complain - what options do i have?
answer like you managed to write this post so you can email them - i am sure i can do better than that 😀

No fans here,  but you have not provided any details of what your complaint is so it is impossible to provide any useful advice.

elsien

mrstingy2022 said:

any other replies other than willam h brown fans?
question is how to complain - what options do i have?
answer like you managed to write this post so you can email them - i am sure i can do better than that 😀

I've never heard of them so don't count as one of their fans but at the moment it's less than clear who your complaint should be with and why.