Third Party Claim

4wsjb

My car was damaged 04/12/23 and declared a total loss. The third party admitted liability. I accepted the offer 3 weeks ago and expected to be paid by now. How long will it take to be paid.

Devongardener

Have you asked the insurance company making the offer?   When it happened to me I had the funds on the same day I accepted.

4wsjb

Thanks Devongardener
It's being dealt with by Insurance management solutions (IMS), they keep saying they have asked the third party insurers to pay the claim and they will ask weekly. They can not give me a time limit and that's as far as it goes. 

400ixl

The management company will be the likely hold up. Whilst the 3rd party may have agreed your vehicle value, they are likely not in agreement with the fees the management company will have added on top.

Why did you go with a management leech?

4wsjb

Thanks 400ixl

I had no say in it, from the word go my insurance passed it to IMS, I have to deal with them.

DullGreyGuy

4wsjb said:

Thanks Devongardener
It's being dealt with by Insurance management solutions (IMS), they keep saying they have asked the third party insurers to pay the claim and they will ask weekly. They can not give me a time limit and that's as far as it goes. 

Presumably you are also in a credit hire car? What incentive do you think there is for IMS to get it settled quickly given how crazy expensive credit hire is?

Most insurers will revalue the vehicle themselves rather than rely on the "independent engineers report", depending on how close it is to the engineers report will dictate if they payout on that or pay what they think the vehicle is worth. 

4wsjb

I had a courtosy car, but returned it. IMS valued it (I didn't except) they revalued it (I excepted) IMS also say it depends if the third party except the valuation.

DullGreyGuy

4wsjb said:

I had a courtosy car, but returned it. 

Its a credit hire car, read the paperwork you signed

4wsjb said:
IMS valued it (I didn't except) they revalued it (I excepted) IMS also say it depends if the third party except the valuation.

They get to charge a fee for the engineers time, for which they get a kickback if they are independent.


With you being out of credit hire they will have lost interest in the case and will just be attempting to recover their costs to date. You can go to the third party insurer but you need to advise them of the current state of play and the fact an engineer report was already submitted etc.

4wsjb

Thanks DullGreyGuy

When it came to signing, it was on a teblet and I have no paperwork to check.

I will give them a little longer, then look into contacting the third party insurer. 

4wsjb

Incident Management Solutions are now saying TPI that they have not received a claim from their insured policyholder and they are going to investigate Is this a delay tatic? Looking into ombudsman I have to first write to the TPI. I don't know who/where to send a letter. I have asked Incident Management Solutions, they have not replied. 

DullGreyGuy

4wsjb said:

Incident Management Solutions are now saying TPI that they have not received a claim from their insured policyholder and they are going to investigate Is this a delay tatic? Looking into ombudsman I have to first write to the TPI. I don't know who/where to send a letter. I have asked Incident Management Solutions, they have not replied. 

You can only complain to the ombudsman about your own insurance company, you have no ombudsman rights in relation to a third party insurer.