Hp ink plan

I brought a HP printer and started the ink plan happy days. But since starting it , it has now gone up another £1 to £3.99 per month. So i had to cancel it. I have now been told that the ink i have will no longer work as i have no longer got a plan. I have been told by them that all the ink i have i can send back no refund nothing and i will have to now buy other ink for my printer . How can they do this? So so wrong as i have been with them for over 4yrs 
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  • eskbanker
    eskbanker Posts: 29,799
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    What do the terms of the agreement say about cancellation?
  • Aylesbury_Duck
    Aylesbury_Duck Posts: 13,751
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    Shar49 said:
    I brought a HP printer and started the ink plan happy days. But since starting it , it has now gone up another £1 to £3.99 per month. So i had to cancel it. I have now been told that the ink i have will no longer work as i have no longer got a plan. I have been told by them that all the ink i have i can send back no refund nothing and i will have to now buy other ink for my printer . How can they do this? So so wrong as i have been with them for over 4yrs 
    We don't know, it might not be wrong at all.  What do the terms of the plan you signed up to say?
  • andystephens
    andystephens Posts: 1,705
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    When my plan lapsed, the printer would not let me print without any subscription
    Proud dad to Darcy.....
  • Undervalued
    Undervalued Posts: 8,790
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    edited 19 January at 12:30PM
    Shar49 said:
    I brought a HP printer and started the ink plan happy days. But since starting it , it has now gone up another £1 to £3.99 per month. So i had to cancel it. I have now been told that the ink i have will no longer work as i have no longer got a plan. I have been told by them that all the ink i have i can send back no refund nothing and i will have to now buy other ink for my printer . How can they do this? So so wrong as i have been with them for over 4yrs 
    Because the terms and conditions you signed up to clearly say that is what happens! It is crystal clear that the cartridges only work whilst your subscription is active.

    You either buy your own cartridges in a shop and replace them when necessary, or you sign up to one of these plans where you pay a fixed price for each page, regardless of how much ink is used. Some carry over is allowed from month to month, again all clearly spelt out.

    If you print lots of glossy photographs (using lots of ink) these schemes can be very good value indeed. If you just print letters and documents that are mainly blank paper then they can be a very expensive way of doing so.

    Did you not think this through when deciding?
  • IvanOpinion
    IvanOpinion Posts: 22,131
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    Instant Ink cartridges only work while you have an instant ink subscription.
    If you cancel then the you must replace the cartridges.
    Past caring about first world problems.
  • sheramber
    sheramber Posts: 18,608
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    Can I still use my Subscription Cartridges if I cancel the service?

    From the moment you insert the first service cartridges received with your Welcome Package, all following cartridges received will be Subscription Cartridges.

    If you cancel the Service, even if the Subscription Cartridges provided with your subscription are not empty, they will stop working in your printer and you will have to replace all of them with standard cartridges.


    https://instantink.hpconnected.com/us/en/l/faq?flow_name=v2_web

  • HillStreetBlues
    HillStreetBlues Posts: 3,051
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    Logically it would have to work that way, otherwise you could just cancel after a delivery wait till the ink runs out then resubscribe.
    Let's Be Careful Out There
  • ArbitraryRandom
    ArbitraryRandom Posts: 2,328
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    Equally, it seems sensible if on such a plan to wait until the cartridges you have are due replacement before cancelling... 
    I'm not an early bird or a night owl; I’m some form of permanently exhausted pigeon.
  • Alderbank
    Alderbank Posts: 2,674
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    Equally, it seems sensible if on such a plan to wait until the cartridges you have are due replacement before cancelling... 
    No, it doesn't work like that. You don't pay by the cartridge, you pay by the number of pages per month in your subscription. You always have surplus ink because when the level gets low another one turns up in the post.

    The 'smart' cartridges only print if they are connected to the internet and your subscription is live.

    They allow quite a generous carry-over of unused pages from one month to the next. So the MSE way to get best value would be to make sure you print out your full allocation of pages before the end of your final month. You pay the same rate per page regardless of however much ink is used, so to really get the most for your money you would make sure your prints are all full page full colour images with really dark colours!
  • Undervalued
    Undervalued Posts: 8,790
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    Alderbank said:
    Equally, it seems sensible if on such a plan to wait until the cartridges you have are due replacement before cancelling... 
    No, it doesn't work like that. You don't pay by the cartridge, you pay by the number of pages per month in your subscription. You always have surplus ink because when the level gets low another one turns up in the post.

    The 'smart' cartridges only print if they are connected to the internet and your subscription is live.

    They allow quite a generous carry-over of unused pages from one month to the next. So the MSE way to get best value would be to make sure you print out your full allocation of pages before the end of your final month. You pay the same rate per page regardless of however much ink is used, so to really get the most for your money you would make sure your prints are all full page full colour images with really dark colours!
    Plus the subscription cartridges are far bigger and heavier that the ones you buy in the shops. When my first subscription ones turned up I couldn't believe that they would fit in the printer and thought they must have sent the wrong ones!

    Presumably this is to keep the postage costs down but it is obvious, if they weren't restricted, people would cancel their subscriptions and print on for many months!
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