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ARE PURPLE BRICKS CHASING YOU FOR PAYMENT?

I signed up to use Purple Bricks in Summer 2023. Useless and now the business has been sold. I told them l want nothing more to do with them as they are incompetent. The new owners are chasing me for payment of "the contract l entered into". Anyone else out there who has this same problem? We need to band together and face them down just like the Post office people have as there are some similarities here - an aggressive large company looking to pick of individuals one by one.
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  • MultiFuelBurner
    MultiFuelBurner Posts: 2,797
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    What did you sign up to and what does your contract state about getting out of it?
    "I can lead you to the money saving well but cannot make you drink from it"

    As mum always said "don't respond to imbeciles just ignore them" wise words mum 
  • eddddy
    eddddy Posts: 16,144
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    edited 19 January at 2:12PM

    I'm guessing you agreed to Purple Bricks contract terms with their "Pay Later" option.

    Do you think Purple Bricks breached those terms in some way, or did they mislead you in some way before you signed up for their service?

    If not, it's hard to see how you might have a case.


  • Stubod
    Stubod Posts: 2,138
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    edited 19 January at 2:20PM
    I signed up to use Purple Bricks in Summer 2023. Useless and now the business has been sold. I told them l want nothing more to do with them as they are incompetent. The new owners are chasing me for payment of "the contract l entered into". Anyone else out there who has this same problem? We need to band together and face them down just like the Post office people have as there are some similarities here - an aggressive large company looking to pick of individuals one by one.

    ..can't really see your problem?? Your statement says that you signed a contract with PB, and that your business has been sold, so why do you think you do not need to pay them??
    .."It's everybody's fault but mine...."
  • MultiFuelBurner
    MultiFuelBurner Posts: 2,797
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    edited 19 January at 2:29PM
    Stubod said:
    I signed up to use Purple Bricks in Summer 2023. Useless and now the business has been sold. I told them l want nothing more to do with them as they are incompetent. The new owners are chasing me for payment of "the contract l entered into". Anyone else out there who has this same problem? We need to band together and face them down just like the Post office people have as there are some similarities here - an aggressive large company looking to pick of individuals one by one.

    ..can't really see your problem?? Your statement says that you signed a contract with PB, and that your business has been sold, so why do you think you do not need to pay them??
    Does the OP means their business sold or that Purple Bricks were sold for £1 to Strike 
    "I can lead you to the money saving well but cannot make you drink from it"

    As mum always said "don't respond to imbeciles just ignore them" wise words mum 
  • Jonboy_1984
    Jonboy_1984 Posts: 1,195
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    Their current terms and conditions allow them to do this with a term as follows:


    Assignment

    We may assign or transfer our rights and obligations under this Agreement so that a different organisation is responsible for supplying the Products and Services, and we will inform you accordingly of any such change in line with the provisions above



    Did the terms and conditions you agreed to last summer have a similar provision?
  • NameUnavailable
    NameUnavailable Posts: 2,786
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    The fact they sold their business to another company doesn't matter - it is still Purple Bricks and you still have a contract with them.

    If you feel that they haven't provided the service that the contract sets out then you can dispute the charges and try to negotiate a settlement perhaps.
  • chanz4
    chanz4 Posts: 10,852
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    well they voided my shares with them when sold
    Don't put your trust into an Experian score - it is not a number any bank will ever use & it is generally a waste of money to purchase it. They are also selling you insurance you dont need.
  • Thanks for your responses and apologies for my slowness - new to this forum thing and expected email notifications. A bit more info: PBs was recently sold for £1 as it was in dire straights having been valued at one point to be worth £1.3 BILLION. The internet is awash with comments on poor service during my time of association. They had staff who where demoralised and in dispute with company over employment status, It's lT systems didn't work as no maintenance or staff to operate. I was abandoned. I had agreed to pay later but the guy who signed me up said "we have never chased anyone for money if it doesn't sell". I am going through their complaints procedure. I have had a derisory offer a £100 reduction as they admit in writing to poor administration. This has now been escalated and l have asked them for a copy of what their services are supposed to consist of in our agreement. I await this. 
    I gave them an analogy: " l ran my own construction company. I was asked to do so work. I started but did not finish despite the client constantly ringing me but  l never responded. Should l invoice for the work done and would you pay me? - I think not" PBs will be chasing many people like me as money is their god. What is the chances of getting all such people together against PBs. As in the Post Office case " there is only you with a problem" - l wont be.
    How best to fight this big Corporate Beast?
  • pinkshoes
    pinkshoes Posts: 20,005
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    Thanks for your responses and apologies for my slowness - new to this forum thing and expected email notifications. A bit more info: PBs was recently sold for £1 as it was in dire straights having been valued at one point to be worth £1.3 BILLION. The internet is awash with comments on poor service during my time of association. They had staff who where demoralised and in dispute with company over employment status, It's lT systems didn't work as no maintenance or staff to operate. I was abandoned. I had agreed to pay later but the guy who signed me up said "we have never chased anyone for money if it doesn't sell". I am going through their complaints procedure. I have had a derisory offer a £100 reduction as they admit in writing to poor administration. This has now been escalated and l have asked them for a copy of what their services are supposed to consist of in our agreement. I await this. 
    I gave them an analogy: " l ran my own construction company. I was asked to do so work. I started but did not finish despite the client constantly ringing me but  l never responded. Should l invoice for the work done and would you pay me? - I think not" PBs will be chasing many people like me as money is their god. What is the chances of getting all such people together against PBs. As in the Post Office case " there is only you with a problem" - l wont be.
    How best to fight this big Corporate Beast?
    Did PB list your business online?

    Was there any possible link between any service PB provided and the person that bought your business having known it was for sale due to an advert from PB?

    How did your business sell? 

    If yes, then I think you'll find a fee is due, despite them being useless.

    If PB did absolutely nothing listed on the contract you signed then fight it and let them take you to court if you can prove they breached the contract.


    Should've = Should HAVE (not 'of')
    Would've = Would HAVE (not 'of')

    No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)
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