British Gas - New Billing System - Faulty and Overcharging for Electricity

Stephen996

Hello,
I use British Gas for Electricity and Gas - I have a smart meter.
In October 2023, they introduced a new Billing System, and suddenly started charging me on an "Estimated" basis for Electricity.
As I could access my smart meter readings via their website, I compared these actual readings with their "Estimate". 
Surprise, surprise, their "Estimate" was more than double my actual usage!
Following a lengthy discussion with them, they eventually got back to me and corrected for this error.
Now, today I just received another bill, and the correcting entries have disappeared, and they are back billing me on an estimated basis, despite the meter readings once again all being shown on their website.
As the amounts they're overcharging are hundreds of pounds, and I pay by variable direct debit, I cannot afford to subsidize them, so intend cancelling the Direct Debit.
Is anyone else suffering from this?
















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amanda1024

Have you tried manually submitting meter readings?

Robin9

Don't cancel the DD that's  a sure way to ay more


Make a formal complaint using their process - don't waste your time with  CS 

Alnat1

If you don't like the company, you don't have to stay with them, simply switch away.

Mr_Marwood

Stephen996 said:

Hello,
I use British Gas for Electricity and Gas - I have a smart meter.
In October 2023, they introduced a new Billing System, and suddenly started charging me on an "Estimated" basis for Electricity.
As I could access my smart meter readings via their website, I compared these actual readings with their "Estimate". 
Surprise, surprise, their "Estimate" was more than double my actual usage!
Following a lengthy discussion with them, they eventually got back to me and corrected for this error.
Now, today I just received another bill, and the correcting entries have disappeared, and they are back billing me on an estimated basis, despite the meter readings once again all being shown on their website.
As the amounts they're overcharging are hundreds of pounds, and I pay by variable direct debit, I cannot afford to subsidize them, so intend cancelling the Direct Debit.
Is anyone else suffering from this?

I don't have a smart metre but have experienced the same issues with British Gas estimated electricity readings. Because of the new Billing System, it wasn't possible to submit readings via the BG app for a while. I later learned this could be done via their website.

Having corrected the 20 October estimate to actual use from yesterday's metre reading following much time spent on the chat feature (including chasing them) there appears to be a 1774 kWh difference whereas my bill is only £15 less.

Now the last online readings received appear to have reverted to 20 April 2023 for some bizarre reason.

The complaints feature surely can't be worse than the never-ending chat function. I'm seriously considering changing provider.  

Cancelling the DD may impact on your credit rating.