Late return

smartshopper80

ArbitraryRandom said:

TELLIT01 said:

People keep referring to faulty goods, the OP didn't say anything about the item being faulty.

From the OP: "One of the items is faulty..."

I'm the OP.

Actually both items are faulty, it's just one of the defects is not very noticeable.

I have contacted them over the phone, and the CS person had this unfriendly tone and  he seemingly had a problem knowing what their T&C said about defected item return.

Thanks. 

ArbitraryRandom

Thank you for the update - if you wish to deal with them directly, did you ask the CS person for an email address as that might be easier - and if it ends up a dispute you have a record of who said what when. 

(I still suggest PayPal would probably be easier)

smartshopper80

ArbitraryRandom said:

Thank you for the update - if you wish to deal with them directly, did you ask the CS person for an email address as that might be easier - and if it ends up a dispute you have a record of who said what when. 

(I still suggest PayPal would probably be easier)

I did receive an email and I have sent the pictures of the defects already.
I think, I'd give the brand for 2-3 weeks, then PayPal if the company fails to refund. 

Thanks.