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People keep referring to faulty goods, the OP didn't say anything about the item being faulty.
From the OP: "One of the items is faulty..."
I'm the OP.
Actually both items are faulty, it's just one of the defects is not very noticeable.
I have contacted them over the phone, and the CS person had this unfriendly tone and he seemingly had a problem knowing what their T&C said about defected item return.
Thank you for the update - if you wish to deal with them directly, did you ask the CS person for an email address as that might be easier - and if it ends up a dispute you have a record of who said what when.
(I still suggest PayPal would probably be easier)
I'm not an early bird or a night owl; I’m some form of permanently exhausted pigeon.
Thank you for the update - if you wish to deal with them directly, did you ask the CS person for an email address as that might be easier - and if it ends up a dispute you have a record of who said what when.
(I still suggest PayPal would probably be easier)
I did receive an email and I have sent the pictures of the defects already. I think, I'd give the brand for 2-3 weeks, then PayPal if the company fails to refund.
