Switch without me knowing?

MrsC2020

I spoke with Eon yesterday and advised them of my move. I get both gas and electric from them but only need electric in my new flat. Today I get an email from OVO saying I have a new account for electric. No word from Eon about this. 
Can Eon move me on to another supplier? I can't get hold of Eon until tomorrow and raised a case with Ovo who is unable to tell me who set up this account. They only advised that it was set up yesterday. This has me worried that something untoward might of happened. 

born_again

Could it be that OVO are the current suppliers at your new property & the solicitors have informed them of you moving in. 

Scot_39

If renting - landlords or the letting agents will sometimes give tennants names to the current suppliers.

Who automatically become your deemed supplier until you switch away after moving in.

Assuming the Ovo deal is for the new place.

If for the old place - that seems very strange.

EssexHebridean

born_again said:

Could it be that OVO are the current suppliers at your new property & the solicitors have informed them of you moving in. 

A solicitor would absolutely not do this! 

If buying, your sellers may have given your name to the existing supplier. as already explained, if renting this can also happen. 

In most cases when you move into a property you are a customer of the existing supplier in the first instance, you can either choose to stay with them or switch once you have settled in. In some cases a supplier’s “move home” service mean that they will take the supply from your move-in date, but you still need to take readings as you usually would, and make certain that there will be nothing owed to the former supplier at the new property.

FreeBear

EssexHebridean said: but you still need to take readings as you usually would, and make certain that there will be nothing owed to the former supplier at the new property.

And take some clear photos of the meter readings (get the meter serial number in frame). Save these images somewhere safe, and perhaps email copies to a friend. The images will be useful if there is ever a dispute over readings.

jbuchanangb

If E.ON are your current suppliers, all you need to do is read the meters when you move out and close the account. At your new place you need to read the meter and contact whichever supplier already supplies the place. Open an account with them.

You don't say whether OVO are welcoming you as a customer at your current place or the new one. If at the current place, then this would be an erroneous transfer, you ask E.ON to claim you back until you move out. If at the new one, then it could be they are the incumbent supplier, so give them the opening reading and open your account.

born_again

EssexHebridean said:

In most cases when you move into a property you are a customer of the existing supplier in the first instance, you can either choose to stay with them or switch once you have settled in. In some cases a supplier’s “move home” service mean that they will take the supply from your move-in date, but you still need to take readings as you usually would, and make certain that there will be nothing owed to the former supplier at the new property.

That is what I was saying.

EssexHebridean

born_again said:

EssexHebridean said:

In most cases when you move into a property you are a customer of the existing supplier in the first instance, you can either choose to stay with them or switch once you have settled in. In some cases a supplier’s “move home” service mean that they will take the supply from your move-in date, but you still need to take readings as you usually would, and make certain that there will be nothing owed to the former supplier at the new property.

That is what I was saying.

You also said that the solicitor might have informed them of the switch - which is the part of your post I was commenting on - you've snipped that out of your quote above! 

EssexHebridean said:

born_again said:

Could it be that OVO are the current suppliers at your new property & the solicitors have informed them of you moving in. 

A solicitor would absolutely not do this! 

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