Trying to get excess credit from E.on

FantasticallyFranticMum

Whenever I request excess credit from E.on they say something is wrong with my account and drag their feet. Last year January I requested £1000 back as they said I had £2,518.90 in credit. Nothing received - they removed £1000 said I gave them an incorrect reading in November 2022, but I send meter photos. December 2023, they said I was £1843.20 in credit. Requested £800 back. Again my account needs fixing and they saying the issue they have indentified is in May 2021. In both instances, the balance remaining would have been more than 2 months payments. Anyone else experienced this problem?

MultiFuelBurner

Presuming you are on top of your bills and know you have sent real readings and that the bills do not have estimates listed and there is no historic debt.

Have you raised a complaint back in January last year and did you wait 8 weeks and take it to the ombudsman service?

If not raise a complaint and start the process.

Are you 100% you are right on the credit on the account?

JohnSwift10

Ask to be put on a variable direct debit, I did and had a zero bill for a couple of months.

Robin9

@FantasticallyFranticMum 

WOW with such apparently high credits what is your actual annual consumption (in kWh not £) please?   You seem to be regularly overpaying.

Scot_39

The issue appears to be the  error on the account means they don't trust their current credit estimates for whatever reason(s).

(They were within the promised 10 day limit when I requested under £200 back on line - the refund was offered via on line user account.)

That really needs to be resolved - be warned it could go either way - but if old back billing vould protect you.

And given swings - how accurate and you payments via actual meter readings - not estimated - usage ?

Might be time for a formal complaint - then taking to Ombudsman if no resolution after 8 weeks - re no money back - to force resolution.