We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Keyboard & mouse randomly not working.

Options
Tonight I turned my PC on only to find that I couldn't enter my password as the keyboard wasn't working. Neither was the mouse (both wired).

I restart the PC & the keyboard should illuminate but doesn't. This takes me to a screen saying the PC will turn off in 15 seconds as it hasn't found a keyboard. I jiggle the cable & the keyboard lights up but then the PC turns off.

I start the PC again, the keyboard lights up & I'm able to get in to Windows. 

I go about my business but then after say 30mins of being on the PC the lights cut out on the keyboard & once again neither my keyboard nor my mouse are working - they seem to work or not work at the same time.

I jiggle the cable again but nothing happens. I have to press reset on the PC case.

As it restarts the keyboard illuminates once again & obviously as you're reading this it's now working.

There's been no movement in this room. Nothing can disturb anything in this room other than myself & I haven't caught any cabling. My PC is in a box room so it's basically just the PC room. Where the cables run, you can't walk past (so can't accidentally pull the cables - not possible).

Any idea what's going on here? This has literally started happening tonight, never before.

Comments

  • debitcardmayhem
    debitcardmayhem Posts: 12,706 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    edited 15 January 2024 at 8:55PM
    Pc make model, i take it they are usb m/kb . 
     oh and what operating system.

    4.8kWp 12x400W Longhi 9.6 kWh battery Giv-hy 5.0 Inverter, WSW facing Essex . Aint no sunshine ☀️ Octopus gas fixed dec 24 @ 5.74 tracker again+ Octopus Intelligent Flux leccy
  • IvanOpinion
    IvanOpinion Posts: 22,136 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    Borrow a keyboard and mouse from a friend or neighbour for 15 minutes and see if they work.
    I don't care about your first world problems; I have enough of my own!
  • cerebus
    cerebus Posts: 677 Forumite
    500 Posts Name Dropper
    Have you checked inside the case for dust build up?

    Tried different usb ports?

    Are you plugging them into the motherboard ports, case ports or a hub?

    Have you ran a virus sweep?

    Tried a different mouse/keyboard? Or tried yours in a different pc?

    Lots of things can cause this issue but if both keyboard and mouse are stopping at the same time suggests a mothboard/daughterboard issue 

    Oh check all connections in your pc too 
  • B0bbyEwing
    B0bbyEwing Posts: 1,570 Forumite
    1,000 Posts Second Anniversary Name Dropper
    ASUS Mobo. Can't give you the model as I'm at work. 
    Windows 10 
    Direct in to Mobo ports. 
    Tried different Mobo ports when it happens but that doesn't get it working either. 
    Dust is doubtful but not impossible. I tend to keep on top of that although as I was ill through December (when I usually give it a blow out) it never got done this year.
    No other keyboard/mouse to try although as they both go at the same time I suspect it's more the PC side than the peripheral side. 
    And with the time this was noticed and the time I needed to hit the sack, I had no time for a virus scan. 
  • cerebus
    cerebus Posts: 677 Forumite
    500 Posts Name Dropper
    edited 16 January 2024 at 2:39PM
    ASUS Mobo. Can't give you the model as I'm at work. 
    Windows 10 
    Direct in to Mobo ports. 
    Tried different Mobo ports when it happens but that doesn't get it working either. 
    Dust is doubtful but not impossible. I tend to keep on top of that although as I was ill through December (when I usually give it a blow out) it never got done this year.
    No other keyboard/mouse to try although as they both go at the same time I suspect it's more the PC side than the peripheral side. 
    And with the time this was noticed and the time I needed to hit the sack, I had no time for a virus scan. 
    Does sound like it's more your motherboard or a software issue

    Could be defective ram too thinking about it, do you have a separate graphics card?

    You could try a live boot of Linux and see if the issue recreates itself , at least that way you will know where the problem is
  • Is your pc set for quick boot in the bios/efi that used to cause problems on some bios’s. Also is your pc battery flat ! you know the cr2035 one.
    4.8kWp 12x400W Longhi 9.6 kWh battery Giv-hy 5.0 Inverter, WSW facing Essex . Aint no sunshine ☀️ Octopus gas fixed dec 24 @ 5.74 tracker again+ Octopus Intelligent Flux leccy
  • Neil_Jones
    Neil_Jones Posts: 9,543 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Is your pc set for quick boot in the bios/efi that used to cause problems on some bios’s. Also is your pc battery flat ! you know the cr2035 one.

    CR2032 ;):)
  • victor2
    victor2 Posts: 8,120 Ambassador
    Part of the Furniture 1,000 Posts Name Dropper
    edited 19 January 2024 at 12:09PM
    PHK said:
    You used an AI to write that didn't you?
    Other answers from that poster follow similar lines...
    The posts have been deleted now.

    I’m a Forum Ambassador and I support the Forum Team on the In My Home MoneySaving, Energy and Techie Stuff boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. 

    All views are my own and not the official line of MoneySavingExpert.

  • B0bbyEwing
    B0bbyEwing Posts: 1,570 Forumite
    1,000 Posts Second Anniversary Name Dropper
    Well hopefully it was just having a hissy fit that day because it's not happened since.
  • cerebus
    cerebus Posts: 677 Forumite
    500 Posts Name Dropper
    Well hopefully it was just having a hissy fit that day because it's not happened since.
    Well that's good news

    Don't you just love trying to solve intermittent problems 
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.9K Banking & Borrowing
  • 253.1K Reduce Debt & Boost Income
  • 453.5K Spending & Discounts
  • 243.9K Work, Benefits & Business
  • 598.8K Mortgages, Homes & Bills
  • 176.9K Life & Family
  • 257.2K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.