Please help. Rising Octopus electric monthly bill £540

Hello,
My friend lives in a small cold and damp flat in Birningham and his Octopus monthly electric bill is £540.00. He is very careful with his energy consuption.

He doesn't receive benefits. Fortunely his mortgage payments have finished but he is left with very little disposable income and has debts. 

Has anyone experienced this problem and is able to advise? I can't believe this is legal. 

Many thanks,
Kate

Comments

  • swingaloo
    swingaloo Posts: 2,637
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    edited 15 January at 4:23PM
    Of course it is legal if he is using the electricity. 

    Has he checked the meter readings are correct and that he is only paying for what he uses each month? 

    Is he in  arrears on his bill and perhaps paying that off?

    That is a crazy amount to be paying in a small flat, a dehumidifier would help the damp, has he got draught excluders and thick curtains?
  • MultiFuelBurner
    MultiFuelBurner Posts: 2,739
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    You are probably not going to be able to supply the following for your "friend"

    Bills for the last year
    Confirmed that the readings are actual and not estimates
    Start of meter reading(s) when they moved in
    Meter reading(s) as of today
    What their current DD is set up as
    Debit on their account as of today.
    "I can lead you to the money saving well but cannot make you drink from it"

    As mum always said "don't respond to imbeciles just ignore them" wise words mum 
  • Krakkkers
    Krakkkers Posts: 1,082
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    Monthly payment means nothing, its kwh and meter readings that anyone needs to know to help your friend.
  • Mark_d
    Mark_d Posts: 262
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    We pay £200 per month for a very well insulated flat.  Our appliances are modern and efficient.  We have smart tech to reduce energy wastage.  Cooking is done very efficiently.
    Against this background it's not difficult to see how some people can have much higher energy bills.  Perhaps the account is in debit.  Perhaps there are draughts/lack of insulation.  Perhaps appliances in use are inefficient.
    Nowadays energy is extremely expensive.  I would say that investment in energy efficiency is money well spent.
  • badmemory
    badmemory Posts: 7,485
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    Has he tried turning everything off & checking that the meter is not moving.  Also check that the immersion heater is not on permanently
  • MeteredOut
    MeteredOut Posts: 1,055
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    edited 15 January at 5:18PM
    badmemory said:
    Has he tried turning everything off & checking that the meter is not moving.  Also check that the immersion heater is not on permanently
    Is he suggesting he is being overcharged for the kWh he is using, or that he is not using as many kWh as the meter/bills suggest he is using?

    Either way, he'll get the best help by posting actual kWh meter readings between 2 dates, ideally around 1 year apart.

    A monthly amount is meaningless - we don't know if he, for example, had a £1500 debit on his account from the previous year and is now paying that off.
  • markin
    markin Posts: 3,710
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    edited 15 January at 6:35PM
    People have very different ideas on what a 'small' flat is, how many rooms and sqm is it?

    How is heated? Gas heating, night storage on E7, or some kind of electric panel rads?

    look up that number and the energy rating on the EPC, if it hasn't got one look at near by flats with the same number of rooms and layout.

    https://find-energy-certificate.service.gov.uk/find-a-certificate/search-by-postcode?lang=en&property_type=domestic
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