clear score

pencove

Hi

I have just been onto my clear score account and have emailed them, as on my account it says a new account has been opened and gives the last four digits of that account. It is with Virgin Money with whom I do not bank and I certainly have not opened an account with them.

In March 2020 I left Yorkshire Bank PLC with whom I had been with for over 25 years, which I understand is now Virgin Money.

Clear Score have said "sometimes Equifax (our credit rating agency partner) can re-add old accounts to their report which were previously removed due to their reporting processes. Please check the account opening date to see if you recognise it as one of your legitimate past accounts. Equifax could have put it on my credit score account wrongly.

I have tried to find a phone number for VIrgin Money but cannot find one as it only gives a number for customers?

What should I do?

I do not use any kind of social media (yes call me a dinosaur).

Therefore wondering if an error.

Thanks Julie

molerat

Wrong board, I have reported to be moved.

But

Have you checked to see the opening date for the account ?

pencove

Thanks I realised I had put on wrong board and have now put on the correct one I think.

It does not say a date of opening so how do I check this please?

Thanks Julie

MSE_ForumTeam5

Moved to appropriate board and removed duplicate

Nasqueron

The last 6 years of your credit history should be on your record so if the account was closed in 2020, it should really be on there until 2026. If you go into Clear Score, click on the account if I remember the process and it should show the open and close dates

pencove

Hi Nasqueron

Have been on clear score and my account but it only gives the account  number last 4 digits not opening or closing dates?

Thanks Julie