EV Battery Warranty on NISSAN LEAF - NISSAN WON'T FIX!
I need some advice please.
I bought a Nissan Leaf through my company Salary Sacrifice. Enjoyed the car immensely, and therefore decided to purchase the car after the 3 year contract through a personal loan.
I have now had the car for almost 5 years (98800 miles) and out of nowhere an alarm appeared on the dash, warning of Battery EV Fault, and that the car would shut down, which is exactly what it did in the middle of traffic. This occurred roughly 6 months ago.
To cut a long story short
I opened a case with Nissan GB reporting of the problem, who they they communicated further with the dealer who I took the car to.
The Nissan Dealer then advised me that they seeked advice from their Master Tech, who stated it could be a problem with one or 2 of the cells in the Lithium Battery, but it would cost £750 to run a test, and if it it is a cell that is damaged and needs replacing will cost in region of £3500 per cell to replace!
To make things worse the Nissan Dealer has stated that they will not fix the issue as the potential damage does not fall under the 5 Yr/100000mile Warranty. They have mentioned that the fine print is that NISSAN will only replace the battery if it has degraded more than 10% within this period? I believe the car (Battery) is now 100% degraded which they are arguing against.
NISSAN GB on the other hand have now closed the case. I have tried to contact them on why they have close the case, Their explanation is that the battery cannot be fixed under the warranty and have gone with the advice of the NISSAN Dealer that I would need to tow the car to their Master Tech at my own expense and get the reparations done at my own account.
I am lost on what options I have, and would like to seek advice on where to go from here, and what is the Warranty actually for?
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