John Lewis Partnership Card SMS

azucena
azucena Posts: 12
First Anniversary Combo Breaker
Forumite
Until mid-December I received an SMS every time my JLP card was used.  Now I only get messages for amounts of £100 plus.  Is there anything I can do to ensure a message for every time the card is used?

Comments

  • japitts
    japitts Posts: 119
    First Post First Anniversary
    Forumite
    NewDay made a change to the notifications around 14/12 from memory, but chose not to notify anyone. I called within a couple of days of the change to query the "fault" and got reverted to "all transactions receive alerts", I know another cardholder who did the same a few weeks later.

    I complained about the lack of notifications and got told they chose not to notify all users because it would have been confusing. Good luck working that one out.
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