Nationwide Triple Access ISA maturing

gizz_10

Hi
My Mum has a Nationwide Triple Access Cash ISA which has a maturity date of 19 Jan.  She received a letter saying that it will become an Instant Access ISA at the maturity date - obviously with a much lower interest rate.  When it gives her the options of what other accounts she can open instead, the triple access ISA is not listed as an option on the letter - however it is still available to apply for.  Why would they not just give you the option to renew it for another year?  Do we really have to wait until it becomes an Instant Access ISA and then re-apply for a new Triple Access ISA - with a new account number and all the rigmarole of transferring the funds etc?  Has anyone had any experience of this before?
(Note - I have already tried to convince her there are higher rates out there but she is happy with this account for now)

AmityNeon

https://www.nationwide.co.uk/savings/help/manage-your-isa/#moving-money-between-your-nationwide-cash-isa-accounts

When you open one or more cash ISA accounts with us, they form part of a portfolio cash ISA. This means you can move money between the accounts in your ISA portfolio without it counting towards your annual ISA allowance.

In most cases, you can move money between the accounts in your cash ISA portfolio:

• on the Banking app
• on our Internet Bank
• in your nearest branch (unless your ISA can only be managed online)

Veteransaver

As it's triple access and not a fixed term, as long as she hasn't yet taken 3 withdrawals from it she can simply transfer it to any other ISA she likes at any time without penalty, whether that is with Nationwide or elsewhere.
She should be able to just transfer it to a new  Nationwide triple access ISA, presuming of course that account allows ISa transfers in. Some don't.
Note it is important to opt for a transfer. She MUST NOT withdraw it and then put it in another ISA as it would lose its ISA status.