AXA & HOME PROTECT DELAYING CLAIM SETTLEMENT FOR NEARLY 2 YEARS!

Mimi3333

retiredbanker1 said:

The issue seems to be that the policyholder is the son and not the OP??

Yes this is an issue but this has been explained to them multiple times. If it was a dealbreaker why did they not decline the claims at the time?!

Mimi3333

DullGreyGuy said:

You've already gone to the Ombudsman... what was their decision? 

If you or Axa didn't agree with the Adjudicator it would then be escalated to an Ombudsman. Has that been done? What was their decision?

Generally once you've gone to the ombudsman your future comms should be through them

I went to the Ombudsman regarding the time taken to settle the claim. At that point in time they said that AXA were within their rights to investigate - which we agreed with. But that was last July and still no settlement of the claims. 

DullGreyGuy

Mimi3333 said:

DullGreyGuy said:

You've already gone to the Ombudsman... what was their decision? 

If you or Axa didn't agree with the Adjudicator it would then be escalated to an Ombudsman. Has that been done? What was their decision?

Generally once you've gone to the ombudsman your future comms should be through them

I went to the Ombudsman regarding the time taken to settle the claim. At that point in time they said that AXA were within their rights to investigate - which we agreed with. But that was last July and still no settlement of the claims. 

So the Ombudsman agreed that 18 months was reasonable given the details Axa provided to them on the complexity and nature of the claim?