Received parcel that's not mine - should have gone to another town!

titanic40

Back in early December, I received a parcel from Ted Baker that was addressed to my house number/street and postcode but was addressed to someone with apparently the same house number/street but in a different town.

I opened the parcel to see if there was any return info - there was no paperwork whatsoever. There were 3 items in the parcel.

The next day, I contacted Ted Baker and explained the mix-up. The customer services chap managed to find out where the delivery should have gone, said he would contact the customer, and get back to me.

He called back later that day. Said he had been in touch with the customer who had thanked me for phoning etc. He then said an enquiry would be raised with the courier and it was LIKELY that the parcel would be collected by the courier for return to Ted Baker.

One month on, nothing has happened. I don't think I should have to do any chasing up of this as I did my best when I first received the parcel. Can I keep these items now?

 

Brie

I'd give them another call and tell them they have until X to pick up otherwise it's going in the bin.  Whether that's the bin outside or your laundry bin would then be up to you.  Others may have a different opinion.

elsien

Contact them again in a proveable  form - letter or email- and tell them they’ve got 14 days to collect. This has to be done at no cost to you.
Say also that you will dispose of the goods if you are not sent a return postage label/packaging or arrangement for a courier. Keep this correspondence as evidence.

Then it’s  over to them.

Marvel1

Um https://forums.moneysavingexpert.com/discussion/6497836/item-sent-to-wrong-address-no-refund-or-replacement#latest

Wonder if this is the same one? 

strawb_shortcake

Marvel1 said:

Um https://forums.moneysavingexpert.com/discussion/6497836/item-sent-to-wrong-address-no-refund-or-replacement#latest

Wonder if this is the same one? 

I think 3 items from Ted Baker are likely to be more than £50. But I often wonder if there has ever been a post on here from both sides of the same problem??

That might not make sense but I hope you get the gist

Cloth_of_Gold

Marvel1 said:

Um https://forums.moneysavingexpert.com/discussion/6497836/item-sent-to-wrong-address-no-refund-or-replacement#latest

Wonder if this is the same one? 

That would be pretty remarkable but it would be great if it were. 3 items could be £50 if it's things such as socks and hats and in the sale. 

titanic40

Thanks, everyone, No, this is not the same parcel as mentioned in the links above.
Will email them to have a paper trail and see what happens. My other half just wants to sell them!

Cloth_of_Gold

titanic40 said:

Thanks, everyone, No, this is not the same parcel as mentioned in the links above.
Will email them to have a paper trail and see what happens. My other half just wants to sell them!

I don't know but I'm disappointed. It would have been quite neat to have resolved the two issues as one I suppose.