when do my consumer rights start?

I bought a kitchen from Magnet it included all built in appliances one of which was a washing machine.  I paid on credit card on 7/11/23.  The kitchen was delivered on 20/12/23.  Kitchen was then installed and the washing machine plumbed in.  But it leaks, plumber has checked connections and said the leak is from inside the machine.  Magnet said I have to contact Beko for an engineer which I did.  (engineer cancelled his appointment for today!)  I think I have 30 days from date of delivery to reject the faulty item but Magnet and Beko said its from the date I paid which was 7/11/23.  They said I have to accept a repair.  Who is right?

Comments

  • pinkshoes
    pinkshoes Posts: 20,005
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    mamaloo said:
    I bought a kitchen from Magnet it included all built in appliances one of which was a washing machine.  I paid on credit card on 7/11/23.  The kitchen was delivered on 20/12/23.  Kitchen was then installed and the washing machine plumbed in.  But it leaks, plumber has checked connections and said the leak is from inside the machine.  Magnet said I have to contact Beko for an engineer which I did.  (engineer cancelled his appointment for today!)  I think I have 30 days from date of delivery to reject the faulty item but Magnet and Beko said its from the date I paid which was 7/11/23.  They said I have to accept a repair.  Who is right?
    It's from delivery, so they are wrong. 

    A plumber has confirmed it leaks and is faulty so reject it. 
    Should've = Should HAVE (not 'of')
    Would've = Would HAVE (not 'of')

    No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)
  • Mark_d
    Mark_d Posts: 283
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    If the contract included installation, you have 30 days from when the appliance was installed and you were told it's ready for use.  My previous post was the relevant legislation in the Consumer Rights Act 2015
  • born_again
    born_again Posts: 13,684
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    What outcome does the OP want?


    Life in the slow lane
  • ArbitraryRandom
    ArbitraryRandom Posts: 2,342
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    edited 11 January at 1:04PM
    mamaloo said:
    I bought a kitchen from Magnet it included all built in appliances one of which was a washing machine.  I paid on credit card on 7/11/23.  The kitchen was delivered on 20/12/23.  Kitchen was then installed and the washing machine plumbed in. 
    Mark_d said:
    Also of relevance would be: https://www.legislation.gov.uk/ukpga/2015/15/section/21/enacted 

    Question is if the kitchen plus appliances sold as a bundle is considered 'a commercial unit' - or how to calculate the refund value of one appliance sold as part of a package. 
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  • DullGreyGuy
    DullGreyGuy Posts: 9,184
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    On both its best to drop the "enacted" from the end of the links... may not make any difference in this case but if the legislation has changed the changes won't show with this suffix. 
  • mamaloo
    mamaloo Posts: 7
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    Thank you to every one that has replied.  The kitchen was just delivered I had my own installers.  I have emailed them quoting the legislation and asking for a replacement.
  • DullGreyGuy
    DullGreyGuy Posts: 9,184
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    mamaloo said:
    Thank you to every one that has replied.  The kitchen was just delivered I had my own installers.  I have emailed them quoting the legislation and asking for a replacement.
    Your short time right is to reject for a refund... you are entitled to ask for a replacement but that technically falls outside of your short term right and they are entitled to repair or refund if its materially cheaper than a replacement. They cannot refuse the right for a refund in the first 30 days even if another resolution would be cheaper.
  • eskbanker
    eskbanker Posts: 29,938
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    mamaloo said:
    Kitchen was then installed and the washing machine plumbed in.  But it leaks, plumber has checked connections and said the leak is from inside the machine.  Magnet said I have to contact Beko for an engineer which I did.  (engineer cancelled his appointment for today!)
    mamaloo said:
    The kitchen was just delivered I had my own installers.
    Was it the plumber who installed the machine who said it was faulty rather than the issue being its installation?  If so, I can see why the supplier may be keen on an independent inspection, although my understanding is that the clock stops ticking while they arrange this, i.e. if it's faulty then it's the date you notified them of this that counts, rather than its confirmation, so there shouldn't be any compromise of your 30 day rights even if it ultimately takes longer to sort this out.
  • Grumpy_chap
    Grumpy_chap Posts: 14,445
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    Your short time right is to reject for a refund... you are entitled to ask for a replacement but that technically falls outside of your short term right and they are entitled to repair or refund if its materially cheaper than a replacement. They cannot refuse the right for a refund in the first 30 days even if another resolution would be cheaper.
    The OP's request for a replacement washing machine would seem like a pragmatic resolution in this case.  Assuming the leak truly is "within" the washing machine and not the installation by the third party.

    AIUI (but may be incorrect) the short term right to reject would be the whole kitchen order, not just the washing machine.  That would be illogical in this circumstance.
    The trouble with rejecting (for a refund) just the washing machine is that the way retailers market kitchens is all built around smoke and mirrors of various offers, so "free white goods with every 8-unit kitchen" or whatever that shows the washing machine price as very low value that is not representative of the true price of the same washing machine.  The kitchen retailers know that the white goods are an easy part of the package for the consumer to price check so very often make this part of the package look unrealistically attractive. 
    It would not help the OP one bit if they were to reject the washing machine for a refund, and the supplier then refunded the line item price of the washing machine as per the sales invoice at some absurdly low notional value.
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