NatWest travel insurance

I have had travel insurance via my bank account for years and have always been happy with it but recently came a cropper. We recently booked a holiday that involved flying from Bristol Airport. We got caught in the floods half way there and missed our flight. Insurance refused to pay up as we were in a private car. If we had been travelling by public transport which got caught in the same floods we would have been covered! Seems illogical to me but just a warning to everybody!

Comments

  • DullGreyGuy
    DullGreyGuy Posts: 9,182
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    You are deemed to have more control over what time you leave, what route you take etc when travelling in your own vehicle hence cover is limited to breakdown or accident. 

    If you've bought an advance ticket for the 3:05 train then thats the train you have to catch, you can't just decide to get one 30 minutes earlier and if the line is flooded the train driver can't simply decide to take a different route hence why for public transport there is broader coverage. 
  • Hoenir
    Hoenir Posts: 1,270
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    The flooding was a known and avoidable event. 
  • silvercar
    silvercar Posts: 46,767
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    I had a claim on NatWest travel insurance in the Summer, following a fall while on holiday. They were actually very good, both while I was still abroad and once I had come home.
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  • DullGreyGuy
    DullGreyGuy Posts: 9,182
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    silvercar said:
    I had a claim on NatWest travel insurance in the Summer, following a fall while on holiday. They were actually very good, both while I was still abroad and once I had come home.
    And this is one of the key reasons why TrustPilot reviews etc on insurance companies are all over the place
  • NoodleDoodleMan
    NoodleDoodleMan Posts: 3,260
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    edited 11 January at 4:57PM
    silvercar said:
    I had a claim on NatWest travel insurance in the Summer, following a fall while on holiday. They were actually very good, both while I was still abroad and once I had come home.
    And this is one of the key reasons why TrustPilot reviews etc on insurance companies are all over the place
    Same applies to TripAdvisor hotel reviews.
    I recently read a 1 star comment on an excellent RUI hotel we like to revisit - it was about another RUI establishment in a different country !!!

  • maman
    maman Posts: 28,400
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    silvercar said:
    I had a claim on NatWest travel insurance in the Summer, following a fall while on holiday. They were actually very good, both while I was still abroad and once I had come home.
    And this is one of the key reasons why TrustPilot reviews etc on insurance companies are all over the place
    Same applies to TripAdvisor hotel reviews.
    I recently read a 1 star comment on an excellent RUI hotel we like to revisit - it was about another RUI establishment in a different country !!!

    I remember staying at an excellent hotel in Madrid despite an awful Trip Advisor review. If you read it properly, it was a rant about air con in August but we were visiting in November. 🤔 Horses for courses. 
  • DullGreyGuy
    DullGreyGuy Posts: 9,182
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    silvercar said:
    I had a claim on NatWest travel insurance in the Summer, following a fall while on holiday. They were actually very good, both while I was still abroad and once I had come home.
    And this is one of the key reasons why TrustPilot reviews etc on insurance companies are all over the place
    Same applies to TripAdvisor hotel reviews.
    I recently read a 1 star comment on an excellent RUI hotel we like to revisit - it was about another RUI establishment in a different country !!!

    My personal bugbear on TripAdvisor is those going to a posh hotel to visit the bar or restaurant and then review the whole hotel. 

    We stayed at a silly hotel once as a blow the budget once in a lifetime type thing and at 8am you'd see a load of lasses turning up in their party frocks... it wasn't the walk of shame after an unplanned night over but breakfast was the cheapest thing you could book for and people were coming and just hanging about all day to be there in the foyer bar in the evening. Lots of reviews from similar people saying it was boring spending the day there and nowhere to buy light food etc (restaurants needed booking for non-residents and had significant minimum spends)
  • NoodleDoodleMan
    NoodleDoodleMan Posts: 3,260
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    Negative TripAdvisor reviews need to be taken with caution, especially comments about food.
    We've stayed at some very decent hotels where punters have laid complaints that astonish us.
    I often wonder how they eat normally - do they have Michelin/Cordon Bleu rated meals at home ?
    Other comments are entertaining - like the lady who complained that their outdoor pool in Spain was quite cold - might have had something to do with them staying in January !!!  :D
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