Extended warranty - but no evidence

aroominyork

I recently bought an AEG tumble dryer. It came with a phone number to register for a two year (instead of standard one year) warranty. I did this, but they company managing the process did not provide any evidence I have registered the product; they say it is recorded on their system if I need to make a claim. This seems wrong - what if I phone and they insist they have no record of my product? Why would a company not simply email/post a confirmation of warranty?

BoGoF

Are you still within the registration window - you can do it online - https://shop.aeg.co.uk/register-appliance#:~:text=Register your products with MyAEG,to register over the phone.

DullGreyGuy

aroominyork said:

I recently bought an AEG tumble dryer. It came with a phone number to register for a two year (instead of standard one year) warranty. I did this, but the company managing the process did not provide any evidence I have registered the product; they say it is recorded on their system if I need to make a claim. This seems wrong - what if I phone and they insist they have no record of my product? Why would a company not simply email/post a confirmation of warranty?

Because someone has done some analysis and found it would cost them £x per occasion 

Sledgehammer to crack a nut but you could always do a DSAR under data protection legislation to find what info they hold which will confirm that they've stored your data. 

aroominyork

BoGoF said:

Are you still within the registration window - you can do it online - https://shop.aeg.co.uk/register-appliance#:~:text=Register your products with MyAEG,to register over the phone.

But that only gets you one year. For the two year extended warranty it is phone only.