Where do I stand? Evri lost my parcel.

sheramber

the_lunatic_is_in_my_head said:

sheramber said:

How  much is a broken item worth? 

£750 minus the cost of repair I would assume*.

I agree the value isn't £750 but presumably equally the part isn't worthless otherwise it wouldn't have been viable to pay for a repair. 

*Assuming £750 is a fair price to replace the second hand part, if OP purchased their replacement as a brand new part they'd be better looking at refurbished value minus the cost of repair for a more accurate value.  

Does the OP know it was repairable or was it sent in the hope/ expectation it would be repaired?

jag2457

EVRI Insurance isn't worth the paper it is written on. The items they will not pay compensation for swamps those for which they will. Also, just because you received a package containing say... gas canisters, a bladed item or alcohol (not an exhausted list), sent by a company and  delivered by Evri does not mean you can send those items as an individual. They are ALL on Evri list of restricted items. According to Evri, explosives, knives and booze are not dangerous if sent by a company! See the lists below and see how many items you have received from Evri's corporate clients which are on these lists. Items you can't send or won't be compensated for.

I know one Evri Courier who uses their car to deliver. They were expected to deliver multi-packs of butane gas containers. After packing their car, they got in to drive away but got a feint whiff of gas and stopped. The butane package had been damaged and gas was leaking. In the back of a large enclosed wagon you may just have a chance of getting away relatively unharmed, but in the enclosed space of a car it could be lethal. On the other hand if it was sent by one of Evri's corporate clients it would be safe, because they say only butane gas from individual senders explodes.

Excluded from compensation

You can send these items with us, but we can't provide cover or compensation for them.

• All items that have been badly packaged or strapped together
• Perishable food or goods including chilled and frozen food, plants, seeds, flowers and plant derivatives
• Liquids under 1000ml are accepted as long as they DO NOT contain prohibited contents like paints, oils, perfumes, aftershaves, inks, enamels and varnishes (including nail varnish). All liquids over 1000ml are prohibited
• Glass items or fragile items that contain glass parts
• Jewellery, diamonds and other precious stones, antique items or watches, with a value in excess of £999 are only coverable for compensation for up to £999
• Laptops, computers and games consoles
• TVs and monitors
• Lighting equipment such as vehicle lights and light bulbs
• Cameras, lenses, spectacles and optical equipment such as telescopes or binoculars
• Paintings, prints or canvases
• Musical instruments including their cases or suitcases when used as external packaging
• Ceramic or composite items of any description including without limitation mirrored items, crystal, ceramics, porcelain, plaster, marble, china, stone, slate, resin, granite, concrete (or any item containing these materials)
• Fossils, stones, marble, stoneware or any stone derivative
• Articles made largely or wholly of gold, silver or other precious metals
• Kitchen appliances such as white goods or electronic equipment with fragile/glass parts
• Antiques - objects over 100 years old
• Furniture - unless flat packed and safely packaged
• Cheques or dividend warrants which are uncrossed and made payable to the bearer, uncrossed postal orders which do not state to whom they are to be paid, bankers' drafts, bearer securities including share warrants, bonds or relative coupons un-franked postage or revenue stamps – except a revenue stamp embossed or impressed on an instrument which has been executed
• Coupons, vouchers, gift vouchers and cards, tokens, stamps, national insurance stamps, credit cards, debit cards, lottery tickets, scratch cards, SIM cards, tickets or passes such as for travel or events, any forms of currency (including notes and coins)
• Documentation – such as passports, driving licenses, medical, employment, property or commercial records
• Memorabilia, photographs, signed items and vinyl records
• Cameras, lenses, spectacles and optical equipment such as telescopes or binoculars
• Internal damage of appliances, mechanical items or electronics is excluded from compensation
• Tobacco and tobacco products
• Real fur

Prohibited items

We simply cannot accept the below items into our network.

• Any paints, oils, perfumes, aftershaves, inks, enamels and varnishes including nail varnish any flammable liquids are prohibited 
• Any liquids above 1000ml
• Cleaning products which are flammable, or contain any hazardous materials
• Sharp instruments – including knives, scissors and axes
• Pressurised containers – such as aerosols, oxygen tanks or fire extinguishers
• Scripts or subscription certificates
• Batteries such as lithium batteries, unless included with the equipment they power
• Gardening and household tools which have blades or sharp edges, for example shears, secateurs, saws etc.
• Vehicle parts that contain liquids, weigh over 15kg or measure over our maximum dimension limits
• Illegal items – goods which are illegal, the carriage of which is illegal, or the supply of which to the recipient is illegal
• Magnetised material – with a magnetic field strength of 0.159A/m or more at a distance of 2.1m from the outside of the package
• Miscellaneous manufactured articles – goods made in foreign prisons, except those imported for non-commercial purpose of a kind not manufactured in the United Kingdom, or those in transit
• Misleading endorsements – parcels must not bear words, marks or designs which are unauthorised, which may reasonably lead the recipient to believe it has been sent On His Majesty’s Service
• Weapons and replica weapons – including decorative, deactivated or air powered weapons
• Drugs – any medicinal, narcotic or psychoactive substance controlled under the UK’s current Misuse of Drugs legislations including medical tests
• Human and animal remains including, without limitation, ashes
• Live animals and eggs – including but not limited to mammals, reptiles, fish, invertebrates, amphibians, birds, insects, larvae and pupae
• Any combustible or toxic substance or contents that could react dangerously with other substances including without limitation:
  - Serums & Vaccines
  - Pesticides
  - Poisonous, toxic and infectious substances
  - Radioactive materials
  - Pathogens, for example: clinical; environmental and medical waste; Ebola and anthrax

born_again

jag2457 said:

EVRI Insurance isn't worth the paper it is written on. The items they will not pay compensation for swamps those for which they will. Also, just because you received a package containing say... gas canisters, a bladed item or alcohol (not an exhausted list), sent by a company and  delivered by Evri does not mean you can send those items as an individual. They are ALL on Evri list of restricted items. According to Evri, explosives, knives and booze are not dangerous if sent by a company! See the lists below and see how many items you have received from Evri's corporate clients which are on these lists. Items you can't send or won't be compensated for.

I know one Evri Courier who uses their car to deliver. They were expected to deliver multi-packs of butane gas containers. After packing their car, they got in to drive away but got a feint whiff of gas and stopped. The butane package had been damaged and gas was leaking. In the back of a large enclosed wagon you may just have a chance of getting away relatively unharmed, but in the enclosed space of a car it could be lethal. On the other hand if it was sent by one of Evri's corporate clients it would be safe, because they say only butane gas from individual senders explodes.

Excluded from compensation

You can send these items with us, but we can't provide cover or compensation for them.

• All items that have been badly packaged or strapped together
• Perishable food or goods including chilled and frozen food, plants, seeds, flowers and plant derivatives
• Liquids under 1000ml are accepted as long as they DO NOT contain prohibited contents like paints, oils, perfumes, aftershaves, inks, enamels and varnishes (including nail varnish). All liquids over 1000ml are prohibited
• Glass items or fragile items that contain glass parts
• Jewellery, diamonds and other precious stones, antique items or watches, with a value in excess of £999 are only coverable for compensation for up to £999
• Laptops, computers and games consoles
• TVs and monitors
• Lighting equipment such as vehicle lights and light bulbs
• Cameras, lenses, spectacles and optical equipment such as telescopes or binoculars
• Paintings, prints or canvases
• Musical instruments including their cases or suitcases when used as external packaging
• Ceramic or composite items of any description including without limitation mirrored items, crystal, ceramics, porcelain, plaster, marble, china, stone, slate, resin, granite, concrete (or any item containing these materials)
• Fossils, stones, marble, stoneware or any stone derivative
• Articles made largely or wholly of gold, silver or other precious metals
• Kitchen appliances such as white goods or electronic equipment with fragile/glass parts
• Antiques - objects over 100 years old
• Furniture - unless flat packed and safely packaged
• Cheques or dividend warrants which are uncrossed and made payable to the bearer, uncrossed postal orders which do not state to whom they are to be paid, bankers' drafts, bearer securities including share warrants, bonds or relative coupons un-franked postage or revenue stamps – except a revenue stamp embossed or impressed on an instrument which has been executed
• Coupons, vouchers, gift vouchers and cards, tokens, stamps, national insurance stamps, credit cards, debit cards, lottery tickets, scratch cards, SIM cards, tickets or passes such as for travel or events, any forms of currency (including notes and coins)
• Documentation – such as passports, driving licenses, medical, employment, property or commercial records
• Memorabilia, photographs, signed items and vinyl records
• Cameras, lenses, spectacles and optical equipment such as telescopes or binoculars
• Internal damage of appliances, mechanical items or electronics is excluded from compensation
• Tobacco and tobacco products
• Real fur

Prohibited items

We simply cannot accept the below items into our network.

• Any paints, oils, perfumes, aftershaves, inks, enamels and varnishes including nail varnish any flammable liquids are prohibited 
• Any liquids above 1000ml
• Cleaning products which are flammable, or contain any hazardous materials
• Sharp instruments – including knives, scissors and axes
• Pressurised containers – such as aerosols, oxygen tanks or fire extinguishers
• Scripts or subscription certificates
• Batteries such as lithium batteries, unless included with the equipment they power
• Gardening and household tools which have blades or sharp edges, for example shears, secateurs, saws etc.
• Vehicle parts that contain liquids, weigh over 15kg or measure over our maximum dimension limits
• Illegal items – goods which are illegal, the carriage of which is illegal, or the supply of which to the recipient is illegal
• Magnetised material – with a magnetic field strength of 0.159A/m or more at a distance of 2.1m from the outside of the package
• Miscellaneous manufactured articles – goods made in foreign prisons, except those imported for non-commercial purpose of a kind not manufactured in the United Kingdom, or those in transit
• Misleading endorsements – parcels must not bear words, marks or designs which are unauthorised, which may reasonably lead the recipient to believe it has been sent On His Majesty’s Service
• Weapons and replica weapons – including decorative, deactivated or air powered weapons
• Drugs – any medicinal, narcotic or psychoactive substance controlled under the UK’s current Misuse of Drugs legislations including medical tests
• Human and animal remains including, without limitation, ashes
• Live animals and eggs – including but not limited to mammals, reptiles, fish, invertebrates, amphibians, birds, insects, larvae and pupae
• Any combustible or toxic substance or contents that could react dangerously with other substances including without limitation:
  - Serums & Vaccines
  - Pesticides
  - Poisonous, toxic and infectious substances
  - Radioactive materials
  - Pathogens, for example: clinical; environmental and medical waste; Ebola and anthrax

It is not insurance. As that is a regulated product, which would allow you to complain to FOS.

They offer compensation/Good Will for lost products.

But if you fail to read what is excluded. Can't  blame the courier.🤷‍♀️

Arthurdent18610

I'm still waiting foe evri to deliver my package, it was due on the 21st of July, and it's now the 30th of July, they have made several excuses and will no longer answer my emails, so I have passed on my concerns to my local mp.  

mikb

Arthurdent18610 said:

so I have passed on my concerns to my local mp.  

More usefully, contact the sender and tell them to sort it out. EVRI don't have to answer to you, you're not their customer. The sender is, and they need to get onto EVRI and get things moving, re-send the item, or refund you, depending on the outcome.

Your MP is unlikely to help you get your stuff any time soon, unless they moonlight for EVRI!

eskbanker

mikb said:

Arthurdent18610 said:

so I have passed on my concerns to my local mp.  

More usefully, contact the sender and tell them to sort it out. EVRI don't have to answer to you, you're not their customer. The sender is, and they need to get onto EVRI and get things moving, re-send the item, or refund you, depending on the outcome.

Your MP is unlikely to help you get your stuff any time soon, unless they moonlight for EVRI!

The poster may be the sender rather than the recipient - "I'm still waiting foe evri to deliver my package" could be read either way....

m0bov

mikb said:

Arthurdent18610 said:

so I have passed on my concerns to my local mp.  

More usefully, contact the sender and tell them to sort it out. EVRI don't have to answer to you, you're not their customer. The sender is, and they need to get onto EVRI and get things moving, re-send the item, or refund you, depending on the outcome.

Your MP is unlikely to help you get your stuff any time soon, unless they moonlight for EVRI!

What do you think your MP will do?!

mikb

m0bov said:

mikb said:

Arthurdent18610 said:

so I have passed on my concerns to my local mp.  

More usefully, contact the sender and tell them to sort it out. EVRI don't have to answer to you, you're not their customer. The sender is, and they need to get onto EVRI and get things moving, re-send the item, or refund you, depending on the outcome.

Your MP is unlikely to help you get your stuff any time soon, unless they moonlight for EVRI!

What do you think your MP will do?!

Very little of use, which was my point. Are you suggesting that @Arthurdent18610 MP will, in fact, get their parcels delivered?