British Airways passengers left £1,000s out of pocket after payment error – here's how to complain

MSE_Molly_G

Some British Airways passengers have been mistakenly charged twice after booking flights and holidays through its website this month, the airline has confirmed. It's left some £1,000s out of pocket and pushed others into their overdrafts.

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British Airways passengers left £1,000s out of pocket after payment error – here's how to complain and get your money back

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eskbanker

Seems an unnecessarily clickbaity title: "here's how to complain and get your money back"

Answer in article: "If you were overcharged, you'll be refunded automatically"

Granted, there could be exceptions in that automated process though, and for some there'll be the wider issue of consequential losses....

hateBA

BA again charging twice

Voyager2002

Like New York New York.... so good you chose to pay twice.

grumpylady1

BA have overcharged me for flights and it is proving impossible to get this resolved. My confirmation receipt has one figure wheras they have overcharged me on my Amex Statement.The flights were booked back in June. When I rang BA they advised me to contact AMEX to raise a dispute - which I did. They have now raised the dispute (3 times) but have been unable to get BA to refund the overcharges.  I have had several attempts at contacting BA personally which has proved totally fruitless. Each call is a nightmare.  It can take up to 1 1/2 hours without getting anywhere and I am constantly being given the wrong advice. I have tried to raise this issue on their website and I receive a generic email in return with no advice on how to resolve the issue.  I have emailed their Chairman and the head of Customer Services..... but no surprise .... have not had any response!  Could anyone help with some adivce?

silvercar

grumpylady1 said:

BA have overcharged me for flights and it is proving impossible to get this resolved. My confirmation receipt has one figure wheras they have overcharged me on my Amex Statement.The flights were booked back in June. When I rang BA they advised me to contact AMEX to raise a dispute - which I did. They have now raised the dispute (3 times) but have been unable to get BA to refund the overcharges.  I have had several attempts at contacting BA personally which has proved totally fruitless. Each call is a nightmare.  It can take up to 1 1/2 hours without getting anywhere and I am constantly being given the wrong advice. I have tried to raise this issue on their website and I receive a generic email in return with no advice on how to resolve the issue.  I have emailed their Chairman and the head of Customer Services..... but no surprise .... have not had any response!  Could anyone help with some adivce?

Helpful advice on here https://www.flyertalk.com/forum/british-airways-british-airways-club-446/

Westin

How much is the fare and how much is the overcharged amount?

Was there just one charge on the credit card statement, or more than one?

Did you purchase anything extra at the same time, such as seat selection?

Are you overseas? Could it be a foreign transaction fee? I believe AmEx charge around 2.99%.  Would that percentage correlate the the amount you believe to be overcharged?