Front door lock broken

As shown in the picture below the lock has broken for some reason. I have got a guarantee on the lock however I called the firm and they lady said they will post a new chamber/barrel out and email me a YouTube video on how to change it.

I told them no and to get someone out.

Are they taking the P?


Comments

  • Mark_d
    Mark_d Posts: 282
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    The guarantee likely covers the lock but not any associated costs, such as installation.  This is quite normal.
  • Ganga
    Ganga Posts: 4,039
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    Where is the picture?
    ITS NOT EASY TO GET EVERYTHING WRONG ,I HAVE TO WORK HARD TO DO IT!
  • OrbitHeadache
    OrbitHeadache Posts: 260
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    edited 8 January at 1:20PM
    Ganga said:
    Where is the picture?
    Key is stuck and barrel has come out
  • OrbitHeadache
    OrbitHeadache Posts: 260
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    The firm have just  said they will send a locksmith out so hopefully someone will fix it later today.
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