Natwest Transactions Not In Order

Zanderman

ugo2slo4me said:

I decided to write about how the transactions on my Natwest account were not in the  correct order and asked if anyone else experienced this. Instead one reply said if I'm not happy with the bank I should move  and others said they just took back their money. So best I state my query in a question then if anyone knows the answer they could kindly reply.

When my account was overdrawn by £200, a payment of £1150  came in at 2am making the balance £950. I then used £10 making balance £940. Later that morning £50 generated from the £10 was paid in.  On the transactions the £50 was listed first making the balance £150 od, then the £1150 making balance £1000. My question is... How can the £50 come before the £1150 when the £10 that generated the £50 came from the 1150? Is it legal to do since it changed the amount that would have been refunded?

Nothing to do with not being happy or  not my funds.  Thanx

No amounts were changed - it's the balance across the day that counts, not the order they took place in. This has pointed out several times now.

flo22

ugo2slo4me said:

I decided to write about how the transactions on my Natwest account were not in the  correct order and asked if anyone else experienced this. Instead one reply said if I'm not happy with the bank I should move  and others said they just took back their money. So best I state my query in a question then if anyone knows the answer they could kindly reply.

When my account was overdrawn by £200, a payment of £1150  came in at 2am making the balance £950. I then used £10 making balance £940. Later that morning £50 generated from the £10 was paid in.  On the transactions the £50 was listed first making the balance £150 od, then the £1150 making balance £1000. My question is... How can the £50 come before the £1150 when the £10 that generated the £50 came from the 1150? Is it legal to do since it changed the amount that would have been refunded?

Nothing to do with not being happy or  not my funds.  Thanx

They are all separate transactions.  As previously stated they do not appear in time stamp order but are sorted by entry type and value withing the working day.  Just because they are not in the order that you know they occurred is irrelevant. No amount has been changed by your bank on the transactions.

born_again

ugo2slo4me said:

I decided to write about how the transactions on my Natwest account were not in the  correct order and asked if anyone else experienced this. Instead one reply said if I'm not happy with the bank I should move  and others said they just took back their money. So best I state my query in a question then if anyone knows the answer they could kindly reply.

When my account was overdrawn by £200, a payment of £1150  came in at 2am making the balance £950. I then used £10 making balance £940. Later that morning £50 generated from the £10 was paid in.  On the transactions the £50 was listed first making the balance £150 od, then the £1150 making balance £1000. My question is... How can the £50 come before the £1150 when the £10 that generated the £50 came from the 1150? Is it legal to do since it changed the amount that would have been refunded?

Nothing to do with not being happy or  not my funds.  Thanx

As far as statements go Credits are shown before debits. 

wmb194

In internet banking and on statements, with Lloyds credits and debits are shown the order they occurred.

ugo2slo4me

I want to thank everyone for taking the time to respond to my initial query about Natwest transaction being in different order to  when they actually took place.  Unfortunately yal are missing what I am asking probably by the way I wrote it. So could we please forget  about over drafts, charges or fees and deal with the heading "Natwest Transactions in different order"!

£200 unauthorised overdrawn meant I could not add £10 to WHO casino. The £1150 came in at 2am making the balance £950, then £10 went to WHO making the balance £940. So far we agree that bank took back £200 from my benefits at 2am right??

OK,  the £10 used on WHO won me back £150 of which £50 credited my account after 9am.  Now hyperthetically... If bank were going to refund the OD amount due to it being benefits it would be £200, correct!!?? BUT... Natwest said they would only refund £150 because that is what was taken when the £1150 came in at 2am. The reason they said 150 is because they put the £50 from WHO at 9 am before the 1150 so that made it 150 OD. Yet the £50 came from the 1150. 

So I am asking if it is legal for them to change transaction order as it is false accounting. 

ugo2slo4me

wmb194 said:

In internet banking and on statements, with Lloyds credits and debits are shown the order they occurred.

Natwest online  and statements C & D are not in order. Infact there are times when the balance online and balance at atm at the same time show different balances with the atm being false. Before you know it you getting a text next day saying deposit cleared funds by 2pm to avoid charges. Yet atm show account in credit. 

ugo2slo4me

Zanderman said:

ugo2slo4me said:

I decided to write about how the transactions on my Natwest account were not in the  correct order and asked if anyone else experienced this. Instead one reply said if I'm not happy with the bank I should move  and others said they just took back their money. So best I state my query in a question then if anyone knows the answer they could kindly reply.

When my account was overdrawn by £200, a payment of £1150  came in at 2am making the balance £950. I then used £10 making balance £940. Later that morning £50 generated from the £10 was paid in.  On the transactions the £50 was listed first making the balance £150 od, then the £1150 making balance £1000. My question is... How can the £50 come before the £1150 when the £10 that generated the £50 came from the 1150? Is it legal to do since it changed the amount that would have been refunded?

Nothing to do with not being happy or  not my funds.  Thanx

No amounts were changed - it's the balance across the day that counts, not the order they took place in. This has pointed out several times now.

And I have just wrote again to try be clearer saying let's forget about charges or fees  and deal with the transactions. Bank took the 200 that was overdrawn from the 1150 that left the balance 950. That is actual. But when they said they would refund me 200 it now became 150 because they took the 50 that credited account some 8 hrs later and put it as the first transaction on the 27th, even before the 1150.  I can't explain any other way. 

AmityNeon

Why were you expecting NatWest to 'refund' you anything? Were you exercising First Right of Appropriation?

            Actual             |            Statement
---------------------------------------------------------------
Date         In/Out   Balance  |  Date         In/Out   Balance
26/12/2023     -200      -200  |  26/12/2023     -200      -200
27/12/2023    1,150       950  |  27/12/2023       50      -150
27/12/2023      -10       940  |  27/12/2023    1,150      1000
27/12/2023       50       990  |  27/12/2023       -1       999
27/12/2023       -1       989  |  27/12/2023      -10       989

ugo2slo4me said:

At 9.30am I contacted Natwest to say they had taken £200 from my UC that was my rent payment could I have an encashment of £200 and on the 28th I would deposit £100 and £100 will come from WH. I was told account had to have a 0 balance first.

So it appears you wanted the full £1,150 of UC available to you, which would have required NatWest to 'refund' you £200 and not just £150, is that correct?

ugo2slo4me said:

And incase you are wondering what happened about the now £150...on 2nd January after being on the phone for 3hrs I was told I would not get it back because it was my own expenditure. Has anyone else had their transaction put in a different order that benefits natwest? 

Your own expenditure, so not other financial obligations. In what way do you believe NatWest has benefited? An account being overdrawn reflects money that you have borrowed and must pay back. If NatWest had 'refunded' you £150 or £200, that would have put your account back into overdraft by £150 or £200; either way, it's still you borrowing money, so spending the £989 first and then going overdrawn (if necessary) makes more sense doesn't it?

AmityNeon

I suggest you avoid gambling and try to avoid going into overdraft considering your difficulties in explaining your understanding of matters. You've literally framed your borrowing as the bank 'refunding' you, and your repayments as the bank 'taking' money from you, which has completely confused your understanding of your financial position.

Grumpy_chap

ugo2slo4me said:

£200 unauthorised overdrawn 

At the end of day 1.
Balance -£200

ugo2slo4me said:

The £1150 came in at 2am making the balance £950

At the start of day 2.

ugo2slo4me said:

So far we agree that bank took back £200 from my benefits at 2am right??

No, we do not agree.
The bank credited the full amount of your benefits to the account (£1,150)
That was added to the starting balance (-£200)
Leaving an actual balance of £950

It could be written as "-£200 + £1,150 = £950"

The bank has not "taken" anything from you.

The order of transactions within a day is largely irrelevant as banks work on the basis that you are in credit (black) or debit (red / overdrawn) based on the balance at the end of the banking day.  This is why banks and big business pay / earn (depending on which way round it is) premium interest rates for overnight lending.

The overdraft charges refer to the account being overdrawn at the end of day 1 by £200, which you accept is the case.