IMPORTANT: Please make sure your posts do not contain any personally identifiable information (both your own and that of others). When uploading images, please take care that you have redacted all personal information including QR codes, number plates and reference numbers.

What to do next - DCP letter

Good morning all,

I have received a 2nd letter from DCP demanding £170 for a parking fine last year and have been ignored so far.

It was a smart parking site and I paid for parking but using a different car park code by mistake so smart parking are at no loss it was the car park across the road ( and have evidence of paying).

What is my next step, I have not complained to anyone as of yet. I did appeal originally through smart parking appeals but got ignored went straight to DCP.

Apologies in advance if this is covered in the newbie post but I’m getting lost with it. 

«1

Comments

  • Coupon-mad
    Coupon-mad Posts: 129,194
    Name Dropper First Post Photogenic First Anniversary
    Forumite
    It is covered in the 4th post of the NEWBIES thread.  Ignore DRP.

    However, we KEEP hearing this:
    I did appeal originally through smart parking appeals but got ignored went straight to DCP.
    That's not allowed.

    Complain (not appeal) to Smart first, then complain to the BPA if you don't get a POPLA Code.

    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT (except N.Ireland).
    CLICK at the top of this/any page where it says:
    Forum Home»Motoring»Parking Tickets Fines & Parking - read the NEWBIES THREAD
  • Ezuer
    Ezuer Posts: 8
    First Post
    Forumite
    Hello, appreciate the swift response!

    Could you direct me to an example complaint I can send to them?
  • Coupon-mad
    Coupon-mad Posts: 129,194
    Name Dropper First Post Photogenic First Anniversary
    Forumite
    No there isn't one. We hate template complaints!  Horrible idea which detracts from the strength of the complaint.
    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT (except N.Ireland).
    CLICK at the top of this/any page where it says:
    Forum Home»Motoring»Parking Tickets Fines & Parking - read the NEWBIES THREAD
  • Ezuer
    Ezuer Posts: 8
    First Post
    Forumite
    As you can tell I am a real newbie!

    I wouldn’t even know what to write to them without sounding stupid! 

    I understand that as SMART never replied to my appeal and that they never gave me a POPLA code this is what I need to complain about?
  • Coupon-mad
    Coupon-mad Posts: 129,194
    Name Dropper First Post Photogenic First Anniversary
    Forumite
    edited 8 January at 2:23PM
    Yes that's it.

    Complaint to Smart first (see their website) then to the BPA if Smart don't play ball.

    I really hope you DID NOT say who was driving in that appeal?  Newbies FAQS thread tells you why not to say who was driving.
    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT (except N.Ireland).
    CLICK at the top of this/any page where it says:
    Forum Home»Motoring»Parking Tickets Fines & Parking - read the NEWBIES THREAD
  • Ezuer
    Ezuer Posts: 8
    First Post
    Forumite
    I can’t recall giving my details, all was attached was the receipt for paying at the car park across the road by mistake. ( which was also smart) and explaining they were at no financial loss as I did pay for parking just inputted the wrong code on the app. 
  • Coupon-mad
    Coupon-mad Posts: 129,194
    Name Dropper First Post Photogenic First Anniversary
    Forumite
    edited 8 January at 6:05PM
    Oh no you definitely will have put your details in.  Question is did you imply who parked the vehicle? Huge mistake if so. 

    You are meant to appeal as registered keeper, as you now know from reading NEWBIES PLEASE READ THESE FAQS FIRST.
    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT (except N.Ireland).
    CLICK at the top of this/any page where it says:
    Forum Home»Motoring»Parking Tickets Fines & Parking - read the NEWBIES THREAD
  • Ezuer
    Ezuer Posts: 8
    First Post
    Forumite
    I sent a complaint of to smart last Monday 8/1 comping they never gave me a POPLA code. Had no response so far.

    If I did admit I parked the car what are the repercussions now?

    I found this forum after the appeal to smart, kicking my self about it now!
  • Coupon-mad
    Coupon-mad Posts: 129,194
    Name Dropper First Post Photogenic First Anniversary
    Forumite
    I did already say:

    "Complaint to Smart first (see their website) then to the BPA if Smart don't play ball."

    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT (except N.Ireland).
    CLICK at the top of this/any page where it says:
    Forum Home»Motoring»Parking Tickets Fines & Parking - read the NEWBIES THREAD
  • Ezuer
    Ezuer Posts: 8
    First Post
    Forumite
    Good afternoon, have received a reply from smart giving me a new POPLA code… and they have attached the letter to my initial appeal which they stated was sent. (I did not receive this).

    The letter attached is not dated so they could have wrote it yesterday for all I know.

    The letter also states “ as a gesture of goodwill we have reinstated the discount period.” 

Meet your Ambassadors

Categories

  • All Categories
  • 341.5K Banking & Borrowing
  • 249.7K Reduce Debt & Boost Income
  • 449K Spending & Discounts
  • 233.8K Work, Benefits & Business
  • 606K Mortgages, Homes & Bills
  • 172.4K Life & Family
  • 246.5K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 15.8K Discuss & Feedback
  • 15.1K Coronavirus Support Boards