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@amanda1024 I was thinking I’ll ask my mortgage broker wether if that’s a good idea or not to ask my manager
Be aware that in most public sector employers, line managers are specifically prohibited from giving references of any kind in their official capacity and doing so can be a serious disciplinary offence. What your manager might be able to do is contact HR directly to informally find out what can be done to resolve the situation. You're surely not the first employee to have needed such a reference so there's got to be a solution, you just don't yet know what it is.
Don't put your trust into an Experian score - it is not a number any bank will ever use & it is generally a waste of money to purchase it. They are also selling you insurance you dont need.
