Wickes bathroom

ambles

I'm hoping to get my bathroom refitted this year and have had a quote from Wickes which was lower than I was expecting.
Has anyone here had their bathroom done by Wickes? What was your experience?
I'm getting some quotes from local tradesmen to compare as well.

ThisIsWeird

Who is carrying out the installation? Quite possibly a self-employed local. Check their reputation.

twopenny

I have a fussy friend who used them but he wouldn't have stood any nonsense.
As Weird says, depends a bit on the skills of the trades that they employ.

But he recommended me to use them because you deal with agreeing the plan and then leave it to them.
Much easier than dealing with trades yourself.

Green_hopeful

Wickes have a dreadful reputation for putting things right. Have a Google. 

secla

all wickes fitters are self employed as far as i know. So it will very much depend on who you get. 
Maybe see if you can find out who the fitter is before hand and get some examples of there previous work ?

RaRaDisAppointrd

ambles said:

I'm hoping to get my bathroom refitted this year and have had a quote from Wickes which was lower than I was expecting.
Has anyone here had their bathroom done by Wickes? What was your experience?
I'm getting some quotes from local tradesmen to compare as well.

Terrible experience- over a month without a loo, endless delivery problems (damage or wrong items), waterproof wall boards not joined together enough, leak in shower base seal 1 month after completion & an installer who hassled me by text after I complained to Wickes. Absolutely rubbish service. Go local professional 

gazfocus

Personally, I would look at buying the actual bathroom suite from someone like Victoria plumbing and then just employ a competent plumber to install it for you, then the same with tiling etc. works out a lot less expensive than paying a ‘bathroom company’ who charge a hefty premium for ‘managing’ the project. 

jusferbrowsing

Our Wickes bathroom was installed by one of their fitters who employed a group of people who did the job which went like clockwork with a perfect job as a result.

MILs bathroom was installed by a one man band Wickes fitter and the result was so bad the whole bathroom had to be ripped out and installed again. She insisted on the fitters we had and the job was perfect when done second time.

Wickes stood by their guarantee however the process was lengthy and took a year to rectify. 

Atlan123

We are 14 months since  2 of our 3 bathrooms were refitted. One has leaked from the start and we have plaster coming off the wall and skirting boards damaged and it cannot be used at all. The other can only be very carefully used if you don’t let the water hit the back shower wall as the water comes out the bottom, not an easy task We were told to get the original fitter back as we had used their fitter and the work was guaranteed. He came out twice after much delay then refused to come back as there was and I quote ‘ nothing he could do and you had to expect a degree of water coming out a shower’. After months  of pleading with Wickes for help we in desperation called our lawyer and within days of that ( now 8 months after the installation) their remediation team arrived, looked at the showers  and said they had been incorrectly fitted and needed to be ripped out and redone. 5 months later we are still waiting for that to be done but at least the work has been agreed. Also one mirror vanity  unit has failed and cistern in one bathroom needs refitted  So 14 months later we now have an ever increasing lawyers bill to pay which Wickes won’t refund and we are still using our spare room en-suite that wasn’t replaced by wicked  so at least we have one non leaking bathroom we can use but no end in site yet. If we hadn’t used a lawyer we are convinced nothing would have been done. It’s been an expensive experience. We were talked into using their fitter by the salesman in order to get their guarantee rather than using our own fitters who did brilliantly with our Wren kitchen. Biggest mistake ever!! We have even written recorded delivery to every one of their exec directors and not one has even acknowledged our letters. We cannot recommend Wickes given our continued frustrations.  

Ganga

Atlan123 said:

We are 14 months since  2 of our 3 bathrooms were refitted. One has leaked from the start and we have plaster coming off the wall and skirting boards damaged and it cannot be used at all. The other can only be very carefully used if you don’t let the water hit the back shower wall as the water comes out the bottom, not an easy task We were told to get the original fitter back as we had used their fitter and the work was guaranteed. He came out twice after much delay then refused to come back as there was and I quote ‘ nothing he could do and you had to expect a degree of water coming out a shower’. After months  of pleading with Wickes for help we in desperation called our lawyer and within days of that ( now 8 months after the installation) their remediation team arrived, looked at the showers  and said they had been incorrectly fitted and needed to be ripped out and redone. 5 months later we are still waiting for that to be done but at least the work has been agreed. Also one mirror vanity  unit has failed and cistern in one bathroom needs refitted  So 14 months later we now have an ever increasing lawyers bill to pay which Wickes won’t refund and we are still using our spare room en-suite that wasn’t replaced by wicked  so at least we have one non leaking bathroom we can use but no end in site yet. If we hadn’t used a lawyer we are convinced nothing would have been done. It’s been an expensive experience. We were talked into using their fitter by the salesman in order to get their guarantee rather than using our own fitters who did brilliantly with our Wren kitchen. Biggest mistake ever!! We have even written recorded delivery to every one of their exec directors and not one has even acknowledged our letters. We cannot recommend Wickes given our continued frustrations.  

When the job is completed too your satisfaction can you not take Wickes to the small claim courts for your extra costs.

jcb208

Always depends on how good the sub contractor is.My sister had a bathroom done through Wickes and the workmanship was poor especially the tiling  and mastic and Wickes was not interested in helping to get it put right apparently tiling is not part of their warranty so she ended up with a bad tiling job